Customer Service Representative – Refill Pharmacy Technician - Freedom - Remote, AZ; Onsite, MA

The Cigna Group; Newburyport (MA); Hybrid; USD 36,000 - 50,000; Full time

Job summary

The Cigna Group is seeking a Customer Service Representative – Refill Technician to assist patients in coordinating fertility plans. This permanent position offers the possibility of working from home or onsite in Massachusetts and requires excellent communication and organizational skills. Join a company that prioritizes healthcare and supports employee development from day one.

Benefits

Health coverage effective day 1

Holiday, PTO, and OT pay

401K with company match

Tuition reimbursement

Fun, friendly, and unique culture

Qualifications

• If residing in AZ – a valid CPhT license.
• If residing in MA – a valid MA Tech license Preferred CPhT.
• Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts.

Responsibilities

• Coordinate fertility plans and medications with patients and physicians.
• Ensure process efficiency and 100% follow-up to customers.
• Accurately obtain and enter patient information.

Skills

Excellent customer service

Organization

Time management

Communication

Problem-solving

Education

High School Diploma or GED

CPhT or MA Tech license

Tools

Microsoft Office Suite

Job description

This is a permanent work from home position within the state of Arizona, or onsite in Massachusetts.

• Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Refill Technician at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness.

Here’s a little more on how you’ll make a difference:

• Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers.
• Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment information.
• Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action.

Why join us?

• Health coverage effective day 1 (including medical, dental, vision)
• Holiday, PTO, and OT pay
• 401K with company match
• Tuition reimbursement
• Fun, friendly, and unique culture – bring your whole self to work every day!

What you need to do the job:

• If residing in AZ – a valid CPhT license
• If residing in MA – a valid MA Tech license Preferred CPhT
• Excellent customer service, organization, and time management skills
• High School Diploma or GED required
• PC skills including knowledge of Microsoft Office Suite and Internet
• Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.