Customer Service Representative

School Result; United States; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Paid time off

Free supplements allowance

Job summary

A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000–$60,000/year, along with health benefits and a flexible work environment. Responsibilities include managing customer inquiries, delivering product expertise, and coordinating across departments. The ideal candidate should have 2-3 years of eCommerce experience and a strong focus on customer service, with additional benefits such as health insurance and paid time off.

Qualifications

• 2-3 years’ experience in eCommerce CPG customer service.
• Experience in nutritional supplements or FDA-regulated industries.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide front-line support via various channels.
• Handle 30–40 inquiries/day regarding orders and products.
• Coordinate cross-departmentally and perform administrative tasks.

Skills

Excellent communication skills

Strong attention to detail

Analytical and problem-solving abilities

Proficiency with Google Workspace

Familiarity with eCommerce platforms

Tools

Shopify

Amazon

Gorgias

Zendesk

Job description

Customer Service Representative – Pure TheraPro Rx® | Remote (US)

Pure TheraPro Rx®, a fast-growing eCommerce wellness brand, is seeking a Customer Service Representative to provide exceptional support for its loyal customer base. This full-time, remote role offers $50,000–$60,000/year plus benefits including health insurance, 401(k) with matching, paid time off, and flexible scheduling.

The successful candidate will handle inbound inquiries across multiple channels, manage orders and subscriptions, and deliver expert product knowledge to help customers achieve their best possible health.

• Job Title: Customer Service Representative
• Employer: Pure TheraPro Rx®
• Location: Remote (US-based)
• Pay: $50,000–$60,000/year
• Job Type: Full-Time
• Schedule: 8am–5pm MST (weekend flexibility for Amazon inquiries)

Key Responsibilities

• Provide front-line support via ticket desk, social media, chat, email, and phone
• Handle 30–40 inquiries/day regarding orders, returns, subscriptions, and product knowledge
• Become an expert on supplement ingredients and formulas
• Answer detailed product/service questions and customize solutions for customers
• Coordinate cross-departmentally and perform administrative support tasks
• Respond to Amazon customer inquiries within required timeframes (including occasional weekends)
• Follow up and follow through with all customer interactions
• Recommend process improvements and contribute to automation initiatives
• Encourage customer growth through outstanding service and proactive product recommendations
• Participate in ongoing training and professional development

Candidate Requirements

• 2–3 years’ experience in eCommerce CPG customer service
• Experience in nutritional supplements or FDA-regulated industries (3+ years required)
• Familiarity with eCommerce platforms (Shopify, Amazon) and ticketing systems (Gorgias, Zendesk)
• Experience with subscription management systems
• Excellent communication skills and friendly phone demeanor
• Strong attention to detail and organizational skills
• Analytical and problem-solving abilities
• Proficiency with Google Workspace (Docs, Sheets, Slides, Drive)
• Ability to manage multiple tasks in a fast-paced environment
• Competitive salary ($50,000–$60,000/year)
• Remote and flexible work environment
• Long-term equity incentive plan eligibility
• 401(k) with matching
• Health insurance
• Paid time off
• Year-end performance bonus
• Free supplements allowance for personal use
• Supportive, family-owned company culture with team outings and lifelong friendships

About Pure TheraPro Rx®

Pure TheraPro Rx® is a family-owned eCommerce wellness brand dedicated to purity, science-backed supplements, and education. Using only NSF and GMP-certified manufacturers, the company ensures high-quality, bioavailable products at the best possible price. With rapid growth and a mission-driven culture, Pure TheraPro Rx® is expanding its team to continue delivering exceptional health solutions worldwide.

Application Process

How to Apply:

• Submit your application via Pure TheraPro Rx®’s recruitment channels.
• Highlight your eCommerce customer service and supplement industry experience.
• Shortlisted candidates will be contacted for interview.