Customer Service Representative - PT

Avis Budget Group; Grand Rapids (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

Join Avis Budget Group in an immediately hiring outdoor customer service role! You will assist with the rental and return processes at airport lots, ensuring top-tier service with a vibrant team. This dynamic position requires effective communication skills and a valid driver’s license, catering to those who thrive in an energetic work environment.

Qualifications

• Valid Driver’s License required.
• Willingness to work outdoors and flexibility in shifts.
• Ability to perform physical tasks throughout the rental lot.

Responsibilities

• Assist customers with rental and return processes.
• Check cars and process rentals for loyalty customers.
• Provide excellent customer service at exit gates and check-in areas.

Skills

Effective verbal communication skills

Basic computer skills

Job description

Immediately hiring! If the idea of spending your day sitting behind a desk in a call center or working as a cashier in retail feels boring, join our high-energy Avis Budget Group team. This outdoor role involves assisting customers with rental and return processes at our airport lots, including checking cars, entering data with handheld devices, processing rentals for loyalty customers, and providing excellent customer service at exit gates and check-in areas.

Requirements include:

1. Valid Driver’s License
2. Basic computer skills (typing, data entry)
3. Effective verbal communication skills
4. Willingness to work outdoors
5. Flexibility to work all shifts
6. Ability to type, sit, stand, walk, or move throughout the rental lot and enter/exit vehicles for prolonged periods
7. Must be 18 years or older and legally authorized to work in the U.S.

Note: This position requires regular on-site presence and cannot be performed remotely. Previous retail customer service experience in a fast-paced environment is a bonus!

Join our team of 25,000 driven professionals performing with purpose. We foster a performance-driven culture that encourages leadership, training, and rewards, making a positive impact on colleagues, customers, and communities. Avis Budget Group is an Equal Opportunity Employer.