CUSTOMER SERVICE REPRESENTATIVE - PROCESSING CENTER

State of Arizona; United States; Hybrid; USD 37,000 - 46,000; Full time

Benefits offered by this job

Sick leave

Vacation leave and 10 paid holidays

Health, dental and vision insurance

Retirement plan (ASRS)

Life insurance

Long-term disability insurance

Short-term disability insurance

Deferred compensation plans

Tuition-reimbursement

Job summary

The Registrar of Contractors (ROC) is a government agency within the State of Arizona. We issue construction licenses and investigate complaints submitted to the agency from homeowners. The ROC emphasizes public safety and quality construction for Arizona residents.

This Customer Service Representative position supports processing center operations in Phoenix, with in-office training and optional telework up to one day per week after training. Typical hours are Monday–Friday, 8:00–5:00.

Qualifications

• Friendly disposition and reliable team member with attention to detail.
• Ability to multi-task and switch priorities as needed.
• Proficient with standard office equipment and software.

Responsibilities

• Answer incoming calls and route to the correct department.
• Stamp, sort, and scan incoming mail into the ROC system.
• Print and send outgoing mail, including urgent certified mail.
• Log checks for deposits in the accounting system.

Skills

Friendly disposition

Detail-oriented

Reliable

Team player

Multi-tasking

Independent work

Efficient

Willing to learn

Proficient with office equipment

Job description

REGISTRAR OF CONTRACTORS

The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.

Visit our website at: http://roc.az.gov

CUSTOMER SERVICE REPRESENTATIVE - PROCESSING CENTER

Job Location:

1700 W. Washington Street, Suite 105, Phoenix, AZ 85007

This position will work in-office during training.

Once fully trained, telework may be available 1 day a week.

Work Schedule:

Monday - Friday, 8:00 - 5:00

Posting Details:

Salary: $20.00/hr ($41,600/yr)

Closing Date: Monday, September 7, 2026

Job Summary:

The Registrar of Contractors (ROC) is a government agency within the State of Arizona. We issue construction licenses and investigate complaints submitted to the agency from home-owners. The work of the ROC is interesting and important to the economy and citizens of Arizona.

Monthly Operations:

• 2,000 pieces of incoming mail
• 10,000 pieces of outgoing mail
• 2,600 phone calls from the public
• 85 public records requests

The ROC has a team of 4 employees who route incoming calls, redact documents, and process all incoming and outgoing mail. This important team supports the entire agency and our customers. We currently have one opening on the team.

This is an essential in-office position. Telework or remote work may be available up to 1 day a week.

Job Duties:

• Answer incoming calls to the agency and transfer to the appropriate department.
• Stamp, sort, and scan incoming mail into the ROC system.
• Print and stuff outgoing mail, including time-sensitive certified mail.
• Log checks into the accounting system to prepare for deposit.
• Redact documents for public records requests.
• Take Inventory and stuck supplies.
• Create purchase requisitions and receipt deliveries.
• Back up the cashier when needed.
• Other projects or routine office tasks as needed by the ROC.

Knowledge, Skills & Abilities (KSAs):

• Friendly disposition
• Detail-Oriented
• Reliable
• Comfortable working on a team and independently
• Efficient
• Ability to multi-task and switch priorities as needed
• Uses mistakes as an opportunity to learn
• Proficient with standard office equipment and software
• Willing to learn and perform new tasks not previously assigned

Pre-Employment Requirements:

The selected candidate will receive a criminal history check.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Sick leave
• Vacation leave and 10 paid holidays per year
• Health, dental, and vision insurance
• Retirement plan (ASRS)
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Deferred compensation plans

The State of Arizona offers a comprehensive benefits package which includes:

The Registrar of Contractors also offers:

• Tuition-reimbursement

Retirement:

This position will participate in the Arizona State Retirement System (ASRS).

Contact Us:

If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.