CUSTOMER SERVICE REPRESENTATIVE - PRINCETON, IN

Springs Valley Bank & Trust Company; Princeton (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

$500 Sign-On Bonus

Job summary

Springs Valley Bank & Trust Company in Princeton, IN, is seeking a customer-focused banking professional to join the Deposit Operations team as a non-exempt position. You will handle customer transactions, process checks, and maintain accuracy in cash drawer.

The role emphasizes cross-selling bank services, providing excellent service, and supporting night depository and branch operations. A high school diploma and 2+ years of personal banker experience are required, with strong communication

Qualifications

• High school diploma or equivalent is required.
• Two or more years of personal banker experience are required.
• Must be able to cross-sell and perform higher-level activities (ATM, EFT, etc.).
• Good interpersonal communication, organizational, mathematical and computer skills are necessary.

Responsibilities

• Handle comprehensive, prompt, and efficient customer transactions, including cashing checks and entering transactions into records.
• Balance cash drawer and report discrepancies promptly.
• Assist with various customer requests (holds, stop-payments, address changes, etc.).
• Promote and explain bank products based on customer needs within policies.
• Identify cross-sell opportunities and refer customers to sales staff.
• Assist in night depository functions and maintain stocked deposit area.
• Perform Branch Capture of transactions and support branch operations.
• Continuously improve product knowledge and meet customer demands.
• Make product and service recommendations to Banking Center Managers.
• Comply with all bank policies and procedures and achieve sales, referral, and operational goals.

Skills

Customer service

Cash handling

Cross-selling

Communication

Organization

Computer skills

Education

High school diploma or equivalent

Job description

DEPARTMENT: Deposit Operations

LOCATION: Princeton, Indiana

CLASSIFICATION: Non - Exempt

REPORTS TO: Banking Center Manager

SUPERVISES: No supervisory responsibilities

JOB SUMMARY: Provides exceptional customer service and maintains a customer focused culture.

$500.00 Sign-On Bonus

MAJOR DUTIES & RESPONSIBILITIES:

• Is responsible for comprehensive, prompt and efficient customer transactions. Receives & cashes checks and cash for accounts, verifies amounts and examines checks for proper completion, and enters transactions into computer records.
• Balances cash drawer and compares totals to computer-generated sheet. Reports any discrepancies to the supervisor immediately.
• Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes and similar special services.
• Promotes and explains financial institution services and products based on customer's needs, within compliance of financial institutions standards.
• Identifies cross-sell opportunities and refers customer to appropriate sales member.
• Assists in the night depository function.
• Ensures deposit area is properly stocked with forms, supplies, etc.
• Performs Branch Capture of transactions.
• Continually increases product and service knowledge, to meet customer demands.
• Makes product and service recommendations to Banking Center Managers.
• Responsible for complying with all financial institutions policies and procedures.
• Actively achieves individual sales, referral, operational, and community involvement goals.
• Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc...
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent.
• Two or more years of personal banker experience (including completion of in-house training)
• Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc...)
• Good interpersonal communication, organizational, mathematical and computer skills.

EOE, including disability/vets