Customer Service Representative- Portland

Geary Pacific Supply

Portland (OR)

On-site

USD 25,000 - 33,000

Full time

9 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

401(k) Matching

Paid Vacation

Paid Personal Time

Paid Holidays

Training & Development

Job summary

Geary Pacific Corporation in Portland, OR is seeking a Customer Service Representative to be a frontline contact for customers, assisting HVAC contractors with products, information, and solutions. You will work with showrooms, branches, and suppliers to ensure an accurate and positive customer experience.

The role emphasizes accuracy, timely order processing, and helpful product guidance, with opportunities to grow product knowledge and industry expertise within a supportive team.

Qualifications

Customer service, sales, or HVAC industry experience is a plus.
Basic computer skills and the ability to learn new software.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities while maintaining accuracy.
Willingness to learn HVAC products, applications, and company procedures.

Responsibilities

Provide friendly, knowledgeable service to customers in person and over the phone.
Process sales orders, quotes, bids, returns, and warranty credits.
Answer product questions and help customers find the right parts and solutions.
Research products, specifications, and system matchups using company resources.
Manage backorders, open orders, pending orders, and delivered orders.
Set up new customer accounts and process payments accurately.
Support showroom merchandising, stocking, labeling, and organization.
Pick showroom and customer orders accurately and efficiently.
Assist warehouse operations with receiving, stocking, and inventory management.
Perform regular inventory cycle counts and maintain accuracy.
Use Mincron, Microsoft Office, and other company tools to support customer service and daily operations.
Work collaboratively with branch and warehouse teams to ensure a smooth customer experience.

Skills

Customer-focused

Problem solver

Detail-oriented

Strong communicator

Energetic and responsive

Team player

Eager to learn

Tech-savvy

Tools

Mincron

Microsoft Office

Job description

Customer Service Representative

Geary Pacific Corporation | Portland, OR

Help Customers. Build Expertise. Grow With Us.

Geary Pacific Corporation is looking for a friendly, motivated Customer Service Representative (CSR) to join our team.

As a CSR, you'll be one of the first points of contact for our customers, helping HVAC contractors find the products, information, and solutions they need. You'll work closely with customers, branch teammates, and suppliers in a fast-paced environment where your product knowledge and commitment to excellent service make a real difference.

If you enjoy helping people, learning new things, and taking pride in getting the details right, we'd love to meet you.

What You'll Do

Provide friendly, knowledgeable service to customers in person and over the phone.
Process sales orders, quotes, bids, returns, and warranty credits.
Answer product questions and help customers find the right parts and solutions.
Research products, specifications, and system matchups using company resources.
Manage backorders, open orders, pending orders, and delivered orders.
Set up new customer accounts and process payments accurately.
Support showroom merchandising, stocking, labeling, and organization.
Pick showroom and customer orders accurately and efficiently.
Assist warehouse operations with receiving, stocking, and inventory management.
Perform regular inventory cycle counts and maintain accuracy.
Use Mincron, Microsoft Office, and other company tools to support customer service and daily operations.
Work collaboratively with branch and warehouse teams to ensure a smooth customer experience.

What We're Looking For

Customer-focused – friendly, professional, and committed to helping customers succeed.
A problem solver – enjoys finding the right products and solutions.
Detail-oriented – takes pride in accuracy and organization.
A strong communicator – comfortable helping customers in person and over the phone.
Energetic and responsive – enjoys a busy environment and takes initiative.
A team player – willing to jump in and help wherever needed.
Eager to learn – interested in developing HVAC product knowledge and industry expertise.
Tech-savvy – comfortable learning computer systems and using technology to get the job done.

Qualifications

Previous customer service, sales, or HVAC industry experience is a plus.
Basic computer skills and the ability to learn new software.
Strong communication, organization, and problem-solving skills.
Ability to manage multiple priorities while maintaining accuracy.
Willingness to learn HVAC products, applications, and company procedures.

HVAC product knowledge is valuable, but a positive attitude, customer focus, and willingness to learn are essential.

What Success Looks Like

Create a positive experience for every customer.
Provide accurate product information and helpful solutions.
Process orders and customer requests efficiently.
Build strong relationships with customers and teammates.
Maintain accurate, organized showroom and inventory areas.
Continue developing product knowledge and industry expertise.
Contribute to the success of the branch and the Geary Pacific team.

Why Geary Pacific?

Since 1961, Geary Pacific has been a trusted distributor of heating, air conditioning, and ventilation products.

We're proud of our positive team culture, knowledgeable people, and commitment to exceptional customer service. You'll work alongside a supportive team and have opportunities to develop your skills, learn the HVAC industry, and grow with an established company.

Benefits