Customer Service Representative - PLY

Jtekt Na; Plymouth, Northern (MI, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Optical

Supplementary insurance

401K with match

HSA contribution

Paid time-off

Educational reimbursement

Job summary

JTEKT NA is seeking a detail-oriented CSR to serve as the primary interface with customers, handling price, delivery, and order changes with precision. This role requires strong communication and the ability to manage multiple tasks in a fast-paced manufacturing environment.

You will work closely with the sales team to ensure customer satisfaction, progress quotes, and secure orders while maintaining accurate data and timelines. US citizenship is required for this role.

Qualifications

• Bachelor-level or college preferred in related field (not required).
• Strong written and verbal communication skills.
• Experience handling high-volume emails and customer inquiries.

Responsibilities

• Manage all aspects of the commercial interface with customers including price and delivery.
• Resolve problems with price, packaging, credit, shipping, claims and delivery.
• Main contact for assigned customers and driver of customer satisfaction with sales teams.

Skills

Customer communication

Time management

Organizational skills

Multitasking

Analytical skills

Microsoft Office

Attention to detail

Education

High school diploma

College preferred

Tools

Excel

Word

Outlook

Oracle

Job description

Summary/Purpose

Primary contact for customer accounts involving high number of emails, meetings, and document review. In addition, candidates should be able to field blind calls for customer assistance. To manage customer and legal requirements by developing a working relationship with internal and external customers.

Essential Duties and Accountabilities:

• Manage all aspects of the commercial interface with customers including price and delivery, order entry, and schedule changes with a high degree of accuracy, timeliness, and efficiency.
• Resolve problems with price, packaging, credit, shipping, claims and delivery.
• Main contact for assigned customers.
• Managing day to day responsibility for customer satisfaction in cooperation with sales teams.
• Assist in progression flow of requests and quotes received.
• Secure orders and assist work flow for processing.
• Must be US Citizen

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Job Knowledge, Skills and Abilities:

• Computer knowledge (Word, Excel, Outlook).
• Able to perform analytics on account data.
• Excellent communication skills, customer orientated, must be organized and able to handle multiple tasks at one time.
• Must be able to work in a fast paced and high energy environment.
• Meet delivery performance targets for assigned accounts.
• Interface with customer’s websites as needed.
• Understanding of manufacturing in Industrial areas.
• Back-up other CSR’s within department and other segments.
• Open to additional accountabilities as needed within the departments.

Benefits:

• Medical, Dental, Optical
• Supplementary Insurance
• Optional Benefits
• 401K (with match)
• HSA contribution
• Success Sharing
• Paid Time-Off
• Educational Reimbursement

Education and Experience:

• High School Diploma, college preferred.
• Oracle experience.
• Background in Automotive, Industrial.

Work Environment/Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is mostly performed in a normal office setting with minimal exposure to health or safety hazards, and with substantial time spent working on a computer. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard and other office equipment.
• The performance of this position may occasionally require exposure to manufacturing areas which require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.
• Travel by automobile and plane required approximately 5-10% of time.