Client Service Representative

Conectiv Supply Chain Solutions; La Vergne (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Conectiv Supply Chain Solutions in Tennessee is seeking a Customer Service Representative to support order processing and customer communications. You will review orders, resolve issues, and ensure accurate packaging and information are provided to begin orders.

You will keep customers informed about order status, potential delays, and resolutions while collaborating with distribution and production teams. Training and daily status reporting may be required.

Qualifications

• Requires above-average computer skills with strong attention to detail.
• Softeon experience is helpful but not mandatory.
• Must have demonstrable communication skills and professionalism.

Responsibilities

• Reviews orders received from customers and resolves problems promptly.
• Provides packaging information to begin orders and communicates status.
• Communicates with customers on order status and potential delays based on order status knowledge.
• Enters, tracks, resolves and communicates customer complaints; provides input on process changes in the customer service area.
• Assists in training other employees and provides daily status reports.
• Maintains adherence to procedures and policies and supports the Customer Service Department.

Skills

Computer skills

Softeon experience

Communication skills

Independent work

Education

Four-year college degree in business-related curriculum

Job description

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a clean workstation and follow all safety requirements.
• Requires sustained periods spent sitting, typing, and viewing a computer screen.
• Reviews orders received from customers. Resolves problems and notifies the customer promptly of the resolution.
• Ensures adequate information and packaging instructions have been provided to begin order
• Works closely with all distribution related production departments to ensure customer requirements are clearly communicated.
• Communicates with customer on order status. Communicates any potential delays of completion of distribution/rework orders to customer as early as possible based on knowledge of order status.
• Evaluates placing an order on hold until proper disposition can be obtained from the customer, as well as, making the determination to partially release an order if distribution requirements dictate this need.
• Provides additional support to the Customer Service Department as needed.
• Enters, tracks, helps resolve and communicates customer complaints. CSR determines if complaint results will satisfy the customer's needs. Based on complaint results, provides input on process change decisions in the customer service area.
• Initiates art request forms, source media product travelers, and scrap notices.
• Monitor non-conformance databases to ensure that timely resolution is provided to orders and/or components placed on hold.
• Provide daily status reports.
• Read, understand, and assume responsibility for performance of all procedures, assignments, notices and policies applicable to assigned area and common areas, including posted notices.
• Assists in training other employees.
• Performs other duties as assigned.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain a clean workstation and follow all safety requirements.
• Requires sustained periods spent sitting, typing, and viewing a computer screen.
• Reviews orders received from customers. Resolves problems and notifies the customer promptly of the resolution.
• Ensures adequate information and packaging instructions have been provided to begin order
• Works closely with all distribution related production departments to ensure customer requirements are clearly communicated.
• Communicates with customer on order status. Communicates any potential delays of completion of distribution/rework orders to customer as early as possible based on knowledge of order status.
• Evaluates placing an order on hold until proper disposition can be obtained from the customer, as well as, making the determination to partially release an order if distribution requirements dictate this need.
• Provides additional support to the Customer Service Department as needed.
• Enters, tracks, helps resolve and communicates customer complaints. CSR determines if complaint results will satisfy the customer's needs. Based on complaint results, provides input on process change decisions in the customer service area.
• Initiates art request forms, source media product travelers, and scrap notices.
• Monitor non-conformance databases to ensure that timely resolution is provided to orders and/or components placed on hold.
• Provide daily status reports.
• Read, understand, and assume responsibility for performance of all procedures, assignments, notices and policies applicable to assigned area and common areas, including posted notices.
• Assists in training other employees.
• Performs other duties as assigned.

Required Experience

• Position requires above average computer skills, Softeon experiernce is helpful, ability to handle stressful situations with courtesy, professionalism, and reason. Must have demonstratable communication skills. Must be capable of working with little supervision and proficient in all CSR work related responsivities.

Additional Eligibility Qualifications

• 15 days on-the-job training.
• Review of current processes as well as observing other CSR's to gain an understanding of day-to-day activities and become familiar with manufacturing, packaging, shipping, and distribution departments.
• Additional training requirements are reviewed annually during performance evaluation.

Preferred Education And Experience

• Four-year college degree in a business-related curriculum preferred, however, appropriate experience in customer service or related field is acceptable.

Supervisory Responsibility

• None

Work Environment

• While performing duties of the job, the employee is occasionally exposed to low or elevated temperatures and environments that may be dusty.

Physical Demands

None

Travel

Travel is not expected for this position.

Other Duties

Please note this Job Profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Conectiv complies with all Federal, State and Local law prohibiting discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state or local law.