Customer Service Representative- Pittsfield, ME

Bar Harbor Bankshares; Pittsfield (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Referral incentives

Employee stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

401(k) plan

Paid time off

Wellness program

Continuing education

Job summary

Bar Harbor Bank & Trust is hiring a Customer Service Representative in Pittsfield, Maine. This full-time, 30 hours per week position focuses on helping customers with day-to-day financial needs and delivering exceptional service in a community banking setting.

Responsibilities include identifying financial needs, referring additional products, handling routine transactions, and building trusted relationships. Training and growth opportunities are available within a supportive team environment.

Qualifications

• Provide excellent customer service and resolve inquiries.
• Identify customer financial needs and suggest products and services.
• Able to recognize opportunities to refer loans, trusts, investments, or insurance.

Responsibilities

• Assist customers with daily banking needs and applications.
• Promote and refer bank products to meet customer goals.
• Learn banking basics and support branch goals in deposits and loans.
• Build trustful relationships within the local community.
• Be active in community growth and prosperity.
• Process transactions promptly, courteously and accurately.
• Provide resolutions and follow up on customer inquiries.

Skills

Customer service

Cross-selling

Financial products

Education

High School diploma or equivalent

Tools

Windows

Job description

Requisition Number: CUSTO003708

• Full-Time

Locations

Showing 1 location

Description

Come join our team! Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

As the first point of contact for our customers, the Customer Service Representative is critical to Bar Harbor Bank & Trust's success. Customer Service Representatives truly make a difference in our customers' lives by supporting them with their day to day financial needs and building trusted relationships. We know our employees work hard, so we strive to make sure you're supported, appreciated and rewarded for your contributions. If you thrive in a fast-paced, collaborative and engaging environment, consider our current, full-time, 30 hours per week opening for a Customer Service Representative in our Pittsfield, Maine branch!

In a Customer Service Representative role, you can expect to:

• Assist customers in identifying their financial needs and contribute toward the success of the company by recommending additional products and services.
• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.
• Gain an understanding of the banking industry and begin to contribute toward meeting branch goals in a variety of categories, including deposits and loans.
• Build trusting relationships with individuals in the communities we serve.
• Be an active participant in, and advocate for, community growth and prosperity.
• Process transactions for customers in a prompt, efficient, courteous and professional manner.
• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

This role focuses on obtaining general banking knowledge and mastering routine transactions, to include account opening. An interest and experience in customer service and a working knowledge of Windows are essential for this position.

The compensation for this position is based on a variety of factors including experience, skills, and geographic location. We offer a competitive pay range and opportunities for growth and advancement within the organization. Pay Range: $15.50-$20.00

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.