Customer Service Representative - Paw Sweet Paw Spectrum

Paycom - ATS; Irvine (CA); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K with company matching

ESOP - Employee Stock Ownership Plan (

Paid vacation

Pet discounts

Job summary

Paw Sweet Paw Spectrum in Irvine, CA is seeking an entry-level Customer Service Representative to greet human and pet guests and deliver friendly, proactive service in a busy lobby.

This part-time role requires flexibility for day shifts, weekend work and lifting up to 40 pounds, with a pay range of $16.90–$17.40 per hour. Our employee-owned company offers growth opportunities and a supportive team environment.

Qualifications

• High School Graduate or Equivalent.
• 1 year of professional animal experience.
• Ability to work evenings, weekends & holidays.
• Lift/carry 40 pounds or more.
• Able to stand/walk for eight hours a day.
• Able to work in a fast-paced environment.
• Able to work on a computer system.
• Able to handle dogs on leashes in an environment with disinfectant/chemicals.

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions.
• Answering and handling calls in a professional manner.
• Maintaining cleanliness.
• Scheduling.
• File maintenance.
• Data entry.

Skills

Love of animals

Professional demeanor

Evenings/weekends/holidays

Lift 40 pounds

Stand 8 hours

Fast-paced environment

Computer system

Dog handling

Education

High School Graduate or Equivalent

1 year professional animal experience

Job description

Job Details: Level: Entry, Job Location: Irvine CA - Paw Sweet Paw Spectrum (PSP247) - Irvine, CA, Position Type: Part Time, Education Level: High School, Salary Range: $16.90 - $17.40Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching


• ESOP - Employee Stock Ownership Plan (100% company paid)


• Paid vacation


• Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general questions


• Answering and handling calls in a professional manner


• Maintaining cleanliness


• Maintaining cleanliness


• Scheduling


• File maintenance


• Data entry

Qualifications: Skills Required

• Possess a love of animals


• Displays a professional manner at all times


• Ability to work evenings, weekends & holidays


• Lift/carry 40 pounds or more


• Able to stand/walk for eight hours a day


• Able to work in a fast-paced environment


• Able to work on a computer system


• Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• Welcomes both human and pet guests


• Can correctly identify animal body language/behavior


• Follows safe handling procedures


• Checking in and out of pet guests while providing excellent customer service


• Escorts pets to and from their rooms


• Takes reservations over the phone


• Can work both individually and as a team player while performing duties


• Contributes in maintaining the cleanliness of the facility


• Communication with management and other team members

Required Education

• High School Graduate or Equivalent


• At least 1 year ofprofessionalanimal experience

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The compensation information below is provided in compliance with applicable state and local pay transparency laws. The hourly pay range for this position is $16.90 to $17.40 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, geographic location, and business needs. This position may also be eligible for incentives and overtime opportunities, where applicable. Where required by law, employees will be compensated at least the applicable minimum wage for all hours worked.