Customer Service Representative - Patient Registration

R1 RCM; Spanish Fork (UT); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Representative, where you'll play a vital role in enhancing patient experiences at hospitals. In this dynamic role, you'll assist patients with their registration, providing compassionate support and ensuring accurate information intake. This position offers an excellent starting point for a rewarding healthcare career, with comprehensive training provided. As part of a dedicated team, you'll have the opportunity to grow and make a meaningful impact in the communities served. If you're a quick learner with a passion for helping others, this is the perfect opportunity for you.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills are essential.

Responsibilities

• Assist patients with registration and intake information.
• Provide compassionate support to patients in a fast-paced environment.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Communication

Education

High School Diploma or GED

Tools

Computer Systems

Phone Systems

Job description

Location: Intermountain Hospitals (Orem Community Hospital, American Fork, Spanish Fork, Utah Valley, Primary Children's - Lehi, Riverton)

Shift Hours: PRN, part-time, variety of shifts available

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll help our patients check into the hospital. It’s fast-paced on occasion, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly while also listening with compassion to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team, you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com