Customer Service Representative (Patient Registration)

R1 RCM; American Fork (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate Customer Service Representative to enhance the patient experience during hospital check-ins. In this dynamic role, you will engage with patients, answering their inquiries and providing support in a fast-paced environment. Your ability to listen empathetically and manage multiple tasks will be key to easing patient anxiety and ensuring a smooth registration process. Join a supportive team that values your growth and offers opportunities to thrive in the healthcare sector.

Qualifications

• Excellent customer service skills are essential for this role.
• High School Diploma or GED is required.

Responsibilities

• Assist patients during hospital check-in and answer questions.
• Collect information accurately and address patient concerns.

Skills

Customer Service Skills

Education

High School Diploma or GED

Job description

Join to apply for the Customer Service Representative (Patient Registration) role at R1 RCM.

Location: Intermountain American Fork

Shift Hours: Tuesday - Thursday, 6:00 PM - 6:30 AM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, including analytics, AI, automation, and workflow orchestration.

Role Overview

As a Customer Service Representative, you will assist patients during hospital check-in. The role involves a fast-paced environment where you will answer questions, collect information accurately, and listen with compassion to address patient concerns.

Requirements

• High School Diploma or GED
• Excellent customer service skills

What to Expect

• Handling multiple screens and inputting data accurately in a busy environment.
• Providing compassionate support to patients, easing anxiety, and building rapport.
• Working on your feet in a dynamic setting, managing varied health plan information.
• Being part of a supportive team dedicated to your career growth.

Additional Information

Pay range: $14.69 - $20.28 per hour, based on experience and skills.

We value diversity and are committed to equal employment opportunities. Accommodations are available for applicants with disabilities.