Customer Service Representative - Patient Registration

R1 RCM; Meyersdale (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Customer Service Representative in a healthcare setting where you will play a vital role in assisting patients during their registration process. This position offers a unique opportunity to make a positive impact in the lives of individuals who may be experiencing challenging times. You’ll thrive in a fast-paced environment, utilizing your customer service skills to build trust and ease patients' concerns. With comprehensive training provided, this role serves as an excellent starting point for a rewarding career in healthcare. Embrace the chance to grow, learn, and contribute to meaningful work that makes a difference in your community.

Qualifications

• Excellent customer service experience is essential.
• High school diploma or GED required.

Responsibilities

• Assist patients with registration in a fast-paced environment.
• Collect and input patient information accurately and quickly.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Typing Skills

Education

High School Diploma or GED

Job description

Location: LifePoint Conemaugh East Hills Outpatient Center

Shift Hours: Must be available Mon-Fri 6:30am-6pm, Sat 7am-3pm. Hours scheduled on a rotating weekly basis.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll help our patients check into the hospital. It’s fast-paced at times, and you’ll be the person they rely on to answer questions during registration. You’ll build trust by collecting information accurately and quickly while listening with compassion to address their fears, concerns, and questions.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.

• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real-time.

• Fast-paced work environment, often on your feet assisting patients to complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. While the data you collect may be predictable, the people you’ll get it from aren’t. You must work quickly and expect the unexpected. This is not a casual desk job.

• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED

• Excellent customer service experience

For this US-based position, the base pay range is $14.69 - $19.30 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team, you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

To learn more, visit: R1RCM.com

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