Customer Service Representative - Full Time Patient Registration

R1 RCM; Nashville (TN); On-site; USD 22,000 - 29,000; Full time

Job summary

R1 RCM Inc. is hiring a Patient Registration Customer Service Representative at Ascension St. Thomas Midtown Hospital in Nashville. You’ll be the first friendly face as patients check in, guiding them through the registration process with confidence and compassion.

No healthcare background required—we train you. This full-time role offers weekday shifts, on-site work, and the chance to start a meaningful career in healthcare while learning hospital workflows and insurance basics.

Qualifications

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.
• Preferred: Medical or healthcare experience.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Education

High School Diploma or GED

Job description

Location:** Ascension St. Thomas Midtown Hospital**

Shift: FulltimeBreast care 7a-3:30pm M-F

Ready to start a meaningful career in healthcare-even ifyou’venever worked in the field before? Join R1 ,the leadingprovider of technology-driven solutions that transform the patient experience and financial performance of hospitals, healthsystemsand medical groups. We are the one company that combines the deepexpertiseof a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1,you’llbe part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Patient RegistrationCustomer Service Representative in Patient Registration, you will be the first friendly face patientsmeetwhen they check into the hospital.You’ll:

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gatheraccurateinformation quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem.We’lltrain you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

WhyYou’llLove This Job

Make a Real Difference:Patients lean on you for support and reassurance.You’llbe more than a data collector-you’llbe a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up:From insurance basics to hospital workflows,you’llgain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring:You’llmove between computer screens, phone calls, andin‑personinteractions-balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment:We’reinvested in your professional journey.You’llbe surrounded by teammates who have your back and leaders who want to see you succeed.

WhatYou’llDo Day-to-Day

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assistpatients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (withtraining!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Thisisn’ta sit-back-and-relax desk job-you’llbe on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred

• Medical or healthcare experience (but notrequired!)

Your Healthcare Career Starts Here

Ifyou’rea compassionate communicator, a quick learner, and someone whothrivesin a dynamic environment,we’dlove to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that driver customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com