Customer Service Representative - Part-Time - Sat & Sun Nights

JPS Health Network; Fort Worth (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

JPS Health Network in Fort Worth, TX is seeking a Customer Service Representative-Patient Relations for a part-time, hourly role at John Peter Smith Hospital. You will greet visitors, monitor entry, and support a welcoming environment while assisting staff and patients.

The position requires a High School degree and at least one year of customer service experience. You will demonstrate strong telephone skills, maintain orderly work areas, and handle entrance protocols according to guidelines.

Qualifications

• High School Degree, GED, or equivalent.
• 1 year customer service experience.

Responsibilities

• Greets all employees and visitors prior to allowing entry to JPS Health Network facilities.
• Monitors incoming staff members, contractors, vendors, guests, patients, etc. and allows entrance into JPS Health Network facility according to established guidelines.
• Maintains neat and orderly work environment.
• Demonstrates efficient and accurate telephone skills.
• Demonstrates customer service behaviors in day to day activities.
• Maintains inventory levels and provides masks at facility entrances (if needed).
• May be required to travel to various locations.
• Performs other job related duties as assigned.

Skills

Customer service experience

Education

High School Degree / GED or equivalent

Job description

Who We Are
JPS Health Network is a $950 million, tax-supported healthcare system in North Texas. Licensed for 582 beds, the network features over 25 locations across Tarrant County, with John Peter Smith Hospital a Level I Trauma Center, Tarrant County's only psychiatric emergency center, and the largest hospital-based family medical residency program in the nation. The health network employs more than 7,200 people.

Acclaim Multispecialty Group is the medical practice group featuring over 300 providers serving JPS Health Network. Specialties range from primary care to general surgery and trauma. The Acclaim Multispecialty Group formed around a common set of incentives and expectations supporting the operational, financial, and clinical performance
outcomes of the network. Our goal is to provide high quality, compassionate clinical care for every patient, every time.

Why JPS?

We're more than a hospital. We're 7,200 of the most dedicated people you could ever meet. Our goal is to make sure the people of our community get the care they need and deserve. As community stewards, we abide by three Rules of the Road:

1. Own it.Everyone who wears the JPS badge contributes to our journey to excellence.
2. Seek joy.Every day, every shift, we celebrate our patients, smile, and emphasize positivity.
3. Don't be a jerk.Everyone is treated with courtesy and respect. Smiling, laughter, compassion - key components of our everyday experience at JPS.

When working here, you're surrounded by passion, diversity, and dedication. We look forward to meeting you!

Requisition Number

45928

Employment Type

Part Time

Division

PATIENT EXPERIENCE

Compensation Type

Hourly

Job Category

Support Services

7:00pm - 7:30am

Location

John Peter Smith Hospital

Shift Worked

Night

Job Description

Description: The Customer Service Representative-Patient Relations is responsible for monitoring all incoming employees, contractors, and guests entering JPS Health Network facilities. The Customer Service Representative-Patient Relations will be expected to perform specific duties that support patient care and a welcoming environment.

Typical Duties:

• Greets all employees and visitors prior to allowing entry to JPS Health Network facilities.
• Monitors incoming staff members, contractors, vendors, guests, patients, etc. and allows entrance into JPS Health Network facility according to established guidelines.
• Maintains neat and orderly work environment.
• Demonstrates efficient and accurate telephone skills.
• Demonstrates customer service behaviors in day to day activities.
• Maintains inventory levels and provides masks at facility entrances (if needed).
• May be required to travel to various locations.
• Performs other job related duties as assigned.

Qualifications

• High School Degree, GED, or equivalent.
• 1 year customer service experience.

Location Address:
1500 S. Main Street
Fort Worth, Texas, 76104
United States