Customer Service Representative (Part Time) - Lubbock

Prosperity Bank; Lubbock (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

Prosperity Bank is seeking an enthusiastic individual to handle inbound calls, delivering friendly, accurate customer service for product inquiries and basic troubleshooting. You will guide customers on using our services and build lasting relationships through open communication.

The role requires active listening, clear communication, and the ability to work across multiple screens. You will maintain knowledge of systems, update customer information, and meet call-handling goals while adhering

Qualifications

• High school diploma or GED required.
• 1 year minimum experience in customer service preferred.
• Experience in Call Center and/or Banking preferred.
• Advanced computer skills and proficiency using multiple screens.
• Ability to read, write, and verbally communicate with customers and co-workers.

Responsibilities

• Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
• Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
• Maintain comprehensive working knowledge of all systems.
• Update customer information during and after each call.
• Meet personal/customer service team call handling goals.
• Notify immediate supervisors of all problems or unusual matters.
• Follow communication procedures, guidelines and policies.

Skills

Customer service

Active listening

Communication

Multi-tasking

Time management

Problem solving

Reading & writing

Education

High school diploma or GED

Job description

Prosperity Bank is an Equal Opportunity Employer.

Position Overview

An enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.

Responsibilities

• Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
• Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
• Maintain comprehensive working knowledge of all systems
• Update customer information during and after each call
• Meet personal/customer service team call handling goals
• Notify immediate supervisors of all problems or unusual matters
• Follow communication procedures, guidelines and policies

Minimum Qualifications

• High school diploma or GED
• 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
• Advanced computer skills and proficiency using multiple screens
• Ability to effectively read, write, and verbally communicate with customers and co-workers
• Maintain a professional attitude and appearance
• Ability to multi-task, prioritize, and manage time effectively
• Detail oriented

Hours: Monday - Friday 3:00 PM - 7:00 PM. Rotating Saturdays 9:00 AM - 5:00 PM.