Customer Service Representative (Part-Time) - Day

XPO; Dayton (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits

Job summary

XPO is seeking a Customer Service Representative in Dayton, OH to support shipment billing, inquiries, and documentation on a varied shift schedule. This role requires at least two years of customer service experience, strong computer skills including 10-key and MS Office, and the ability to work days, evenings, nights and weekends.

Daily duties include billing shipments, resolving documentation issues, and assisting customers with tracking, quotes, tariff discrepancies, and queries related to

Qualifications

• Minimum 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Availability to work days, evenings, nights and weekends.

Responsibilities

• Bill shipments according to tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries (tracking, quotes, tariff discrepancies, billing questions).
• Perform general clerical duties (phone, filing, data entry, billing).
• Process over, short, and damaged freight and related documentation for customer resolution.

Skills

Customer service

Typing

MS Office

Shift flexibility

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $22.10
• Shift: M-F 6:00 - 21:00 Flexible
• Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short, and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .