Customer Service Representative - Part Time As Needed Patient Registration

RCM Holdco; Sierra Vista (AZ); On-site; USD 21,000 - 28,000; Part time

Job summary

R1 in Sierra Vista, AZ is seeking a PRN part-time Patient Access Representative to support check-in, registration, and insurance verification across multiple systems.

You will provide empathetic service to patients and families, gather accurate information, and help patients navigate costs and coverage with clarity.

This role offers cross-training across departments, exposure to revenue cycle processes, and opportunities for growth within R1.

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Experience in patient access, registration, or insurance verification preferred but not required.

Responsibilities

• Provide exceptional customer service and assist patients and families with check-in across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments when they may be ill, anxious, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographics, collect co-pays, and provide cost estimates when applicable.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma or GED

Tools

EMR systems

Insurance verification software

Job description

At R1, we're transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We're a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what's next for R1 and the future of healthcare.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you'll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Location

LifePoint Canyon Vista Medical Center

Shift

Shift: PRN- part time, work as needed. This position does not have a set schedule and shifts will be vary depending on coverage needs. Open availability is required for as needed shifts - must have day, evening, and overnight availability. Holiday and weekend availability is required. Shifts will range between 8-12 hours - must have availability to work up to 12 hour shifts. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed. All shift requirements will need to be met in order to be considered.

What You'll Do

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

What We're Looking For

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You'll Gain

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• A team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You'll Love This Job

Make a Real Difference : Patients lean on you for support and reassurance. You'll be more than a data collector - you'll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up : From insurance basics to hospital workflows, you'll gain valuable knowledge and skills that open the door to long-term career growth.

Fast-Paced, Never Boring : You'll move between systems, phone calls, and in-person interactions - balancing accuracy with compassion, wor