Customer Service Representative - Part Time As Needed Patient Registration

R1 RCM, Inc.; Sacred Heart (MN); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 is seeking a Customer Service Representative - Patient Registration at Ascension Sacred Heart Navarre on a PRN, part‑time basis with day, evening and overnight availability.

You will be the first contact for patients, handling check‑in, verify insurance, collect co‑pays, and coordinate with care teams to ensure timely access to care. Training is provided; prior healthcare experience is a plus.

Qualifications

• High school diploma or GED required.
• Experience in patient access, medical registration, or front desk is a plus.
• Excellent customer service and communication skills in fast-paced environments.

Responsibilities

• Register patients efficiently across multiple computer systems.
• Answer phones and collect accurate demographic and insurance data.
• Provide cost estimates and collect co-pays when applicable.
• Support timely access to care by reducing registration delays.
• Collaborate with nurses and care teams to ensure smooth patient flow.
• Cross-train in multiple departments as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Healthcare experience

Education

High School Diploma or GED

Job description

Location: Ascension Sacred Heart Navarre

Shift: PRN- part time, work as needed. Open availability required for as needed shifts (must have day, evening, and overnight availability to be considered). Holiday and weekend availability is required. Shifts will range between 8-12 hours. Hours will include a rotating on-call schedule. PRN associates will be cross-trained in multiple departments as needed.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

Are you passionate about helping people during critical momentswhile building a career in healthcare customer service?We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Customer Service Representative - Patient Registrationyou willbe thefirst point of contact for patients, ensuring they receivefast, compassionate, andaccurateaccess to care.

This is more than registration —it’safrontline healthcare customer service rolewhere you directlyimpactpatient experience, hospital operations, and revenue cycle success.

What You’ll Do:

• Provideexceptional customer serviceand assist patients and families with the check-in processworking acrossmultiple computer systemsto register patients efficiently
• Answer phones and gatheraccuratepatient informationquicklyin afast-paced environment
• Supporttimelyaccess to careby minimizing delays in registrationand answer questions with confidence, clarity, and compassion
• Build trustwith patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverseinsurance plans and coverage details, enter demographics and medical data, collectco-paysand provide cost estimates when applicable
• Collaboratewith nurses, physicians, and care teams to ensure smooth patient flow

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

What We’re Looking For:

• Exceptionalcustomer serviceexperience,communicationand interpersonal skills
• Strong composureand professionalisminafast-paced environment
• Ability tomultitask and prioritize quicklywithhigh attention to detail
• Comfortablewith shifting priorities based on patient needs
• Experience withpatient access, medical registration, insurance verification, or front deskis a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

What You’ll Gain:

• Experience inhealthcare administration & patient access
• Exposure torevenue cycle, insurance processes, and hospital operations
• Opportunityfor growth within R1
• A team environment focused oninnovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments

Why You’ll Love This Job

Make a Real Difference:Patients lean on you for support and reassurance. You’ll be more than a data collector - you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.

Fast‑Paced, Never Boring:You’ll move between systems, phone calls, and in‑person interactions - balancing accuracy with compassion, working alongside clinicians and emergency staff.

Supportive Team Environment:We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

For this US‑based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go