Customer Service Representative Part-Time

NH Ross; United States; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) matching

Health insurance

Life insurance

Paid time off

Referral program

Job summary

NH Ross, a Long Island service company, is seeking part-time customer service representatives to join a busy, small-office team. You will manage high volumes of inbound and outbound calls, providing product information and maintaining accurate records.

The role requires excellent communication, strong computer skills, and the ability to multitask in a fast-paced environment. A minimum of one year of related experience and a high school diploma are expected; there may be opportunities to become

Qualifications

• Minimum 1 year of customer service or related experience.
• Strong interpersonal and communication skills.
• High school diploma or equivalent; additional training a plus.
• Ability to manage high call volumes in a fast-paced office.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints professionally and promptly.
• Maintain records of customer interactions.
• Collaborate with other departments to resolve issues.
• Stay updated on products and promotions.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Problem solving

Computer skills

Education

High school diploma

Tools

CRM software

MS Office

Job description

NH Ross is excited to welcome driven, upbeat, and ambitious team players to join our dynamic and expanding service company, proudly serving Long Island for over 55 years. We have openings for customer service representatives who thrive in collaborative team settings and excel in a small office environment. Candidates should be comfortable managing high volumes of inbound and outbound calls, possess strong computer skills, and have experience in clerical or office tasks. (Minimum 1 year of experience required). This is a Part-Time position with the opportunity for Full-Time.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding products and services.

• Resolve customer complaints in a timely and professional manner.

• Maintain records of customer interactions and transactions.

• Collaborate with other departments to resolve complex customer issues.

• Contribute to the continuous improvement of customer service processes and policies.

• Stay updated on product offerings and promotions to effectively assist customers.

• Proven experience in customer service or a related field.

• Strong interpersonal and communication skills.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Problem-solving skills and a proactive approach to customer service.

• Familiarity with customer service software and tools.

• Detail-oriented with strong organizational skills.

• Ability to work collaboratively in a team environment.

• High school diploma or equivalent; additional education or certification in customer service is a plus.

• 401(k) matching

• Health insurance

• Life insurance

• Paid time off

• Referral program