Customer Service Representative - Part-Time

United Airlines; San Juan (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flight privileges

Health benefits

401(k) retirement plan

Paid holidays & PTO

Job summary

United Airlines is seeking an airport Customer Service Associate to assist travelers at ticket counters, gates, and baggage areas. You will greet customers, help with check-in, boarding passes, and baggage handling, and resolve issues to make each journey smoother.

The role requires fluency in English and Spanish, strong communication, and the ability to lift up to 70 lbs. This on-site position involves day and night shifts, weekends, and holidays with comprehensive benefits.

Qualifications

• Must be 18 years old or older.
• High school diploma or equivalent.
• Comfortable with computers, mobile devices, and new technologies.
• Able to stand and lift up to 70 lbs.
• Able to work day and night shifts, weekends and holidays.
• Legally eligible to work in the United States without sponsorship.
• Pass a background check and pre-placement drug screen.
• FAA/TSA and other clearances may be required.

Responsibilities

• Interact with domestic and international customers in the airport, assisting with ticketing, baggage, and gate directions.
• Greet customers and provide friendly, professional service to ensure a positive travel experience.
• Resolve travel issues and help customers navigate delays, changes, and disruptions.
• Coordinate with other departments and flight crews as needed to support operations.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Stamina & physical fitness

Education

High school diploma or equivalent

Tools

Computers

Mobile devices

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Qualifications

What You Need to Succeed (Minimum Requirements):

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English and Spanish fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Able lift up to 70 lbs
• Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Ability to meet our uniform, and appearance standards
• Must be willing and able to work 100% on-site

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]