Customer Service Representative - Part-Time

United Airlines; San Juan (PR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Flight privileges

401(k)

Paid holidays

Paid time off

Medical/dental/vision benefits

Job summary

United Airlines is seeking a customer-focused team member to assist travelers in our airport operations. You will interact with domestic and international customers at gates and in lobbies, handling ticketing, baggage, greetings, and journey handoffs with a smile.

You must be fluent in English and Spanish, able to stand long shifts, lift up to 70 lbs, and pass background checks. This on-site role requires flexibility for day and night shifts, weekends, and holidays.

Qualifications

• Minimum 18 years old.
• High school diploma or GED.
• Able to stand for long shifts and lift up to 70 lbs.
• Fluent in English and Spanish.
• Able to pass background check and pre-employment screenings.
• Must be on-site with flexible shifts incl. nights, weekends, holidays.
• Authorized to work in the United States without sponsorship.
• Excellent communication with customers and teams.

Responsibilities

• Assist customers with ticketing and check-in.
• Greet customers at gates and in lobbies.
• Assist with baggage handling and boarding processes.
• Resolve travel issues with courtesy and professionalism.
• Collaborate with flight crews and other departments to ensure smooth operations.

Skills

English & Spanish fluency

Customer service

Communication skills

Physical stamina

Education

High school diploma or GED

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Lets define tomorrow, together.

Description

As the face of our customer, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Qualifications

What You Need to Succeed (Minimum Requirements):

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English and Spanish fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need
• Able lift up to 70 lbs
• Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Ability to meet our uniform, and appearance standards
• Must be willing and able to work 100% on-site

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]