Customer Service Representative - Full-Time

United Airlines; Boston (MA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability & Accident

Employee Assistance Program

Commuter benefits

Paid holidays

Paid time off

401(k)

Pension

Flight privileges

Job summary

United Airlines is seeking airport Customer Service Representatives to assist travelers with ticketing, baggage, and gate guidance. You will deliver friendly, professional service in a fast-paced environment, resolve travel issues, and ensure memorable journeys for domestic and international customers.

The role is on-site, requires English fluency, ability to lift up to 70 lbs, and availability for day/night shifts, weekends and holidays. Starting wage is $19.64/hour.

Qualifications

• Must be able to read, write and speak English fluently.
• Able to stand, walk, and handle baggage for an eight-hour shift.
• Comfortable with computers, mobile devices, and new technologies.
• Able to lift up to 70 lbs.
• Must be eligible to work in the United States without sponsorship.
• Must pass background check and pre-placement drug screen.
• Position-specific clearances include FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service.
• Available during day and night shifts, weekends, and holidays; overtime may be required.
• Must be willing to work 100% on-site.

Responsibilities

• Interact with domestic and international customers in lobbies and at gates to help with ticketing and baggage.
• Greet customers as they start and end their journey and assist with issue resolution.
• Provide friendly, professional service to resolve travel issues and enhance the travel experience.
• Maintain a welcoming, respectful environment for all customers.

Skills

Fluent English

Education

High school diploma/GED or equivalent

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Qualifications

What You Need to Succeed (Minimum Requirements):

• At least 18 years old


• High school diploma, GED, or equivalent


• Comfortable with computers, mobile devices, and new technologies


• Able to stand, walk, and handle baggage for an eight-hour shift


• Able to read, write and speak English fluently


• Ability to communicate with other departments and flight crews


• Must be eligible to acquire and maintain credentials vital for the position


• Must pass a background check


• Must pass a pre-placement drug screen


• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances


• Available during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need


• Able lift up to 70 lbs


• Ability to obtain required training certifications, perform safety checks, and successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges


• Must be legally authorized to work in the United States for any employer without sponsorship


• Successful completion of interview and assessment required to meet job qualifications


• Reliable, punctual attendance is a crucial function of the position


• Ability to meet our uniform, and appearance standards


• Must be willing and able to work 100% on-site

The starting rate for this role is $19.64.

This is also a bonus eligible position (i.e. profit sharing).

We offer competitive benefits:

• medical


• dental


• vision


• life


• accident & disability


• employee assistance program


• commuter


• paid holidays


• paid time off


• 401(k)


• pension


• flight privileges (subject to the respective collective bargaining agreement)

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]