Customer Service Representative (Part-Time)

XPO Logistics Freight Inc.; Austin (TX); On-site; USD 29,000 - 32,000; Full time

Job summary

XPO Logistics Freight Inc. is seeking a dependable Customer Service Representative to support shipping, invoicing and customer inquiries, resolving issues while ensuring accurate documentation.

The role requires 2 years of customer service experience, strong computer and 10-key skills, experience with Microsoft Office, and the ability to work days, evenings, nights or weekends. Benefits are available for those scheduled to work 30 hours or more per week.

Qualifications

• Minimum 2 years of customer service experience.
• Strong computer, typing and 10-key skills.
• Experience with Microsoft Office.
• Willingness to work a variety of shifts, including days, evenings, nights and weekends.
• Excellent verbal and written communication skills (preferred).

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery.

Skills

Customer service experience

Typing skills

Microsoft Office

Shift flexibility

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Excellent verbal and written communication skills

Pay, benefits and more:

• Pay Starts at: 21.53
• Competitive and comprehensive benefits options available for those scheduled to work 30 hours or more/week

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short, and damaged freight and related documentation for customer resolution
• Customer Service Representatives are required to:
• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here .