Customer Service Representative & Parker Store Associate

Wilson Company; Texarkana (AR); On-site; USD 40,000 - 48,000; Full time

Job summary

Wilson Company in Texarkana, AR is seeking a Customer Service Representative & Parker Store Associate to support Parker Store operations and deliver excellent service. You will assist with sales transactions, hose assembly, inventory tasks, and general store upkeep.

The role focuses on helping walk-in customers, maintaining safety and accuracy, and collaborating with the Customer Service Team to resolve inquiries and process orders efficiently.

Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of experience with fluid power or motion control products required.
• Minimum of two (2) years of experience assembling hydraulic hoses.
• Valid driver's license and acceptable motor vehicle record required.

Responsibilities

• Provide exceptional customer service to Parker Store guests.
• Process customer orders accurately and efficiently.
• Assemble hydraulic hoses and related products per customer and specification requirements.
• Maintain product knowledge, including competitive product crossovers.
• Diagnose customer needs and provide honest, trustworthy product recommendations.
• Maintain and follow all cash and credit handling procedures.
• Purchase parts for rush orders and expedite items as needed to meet customer timelines.
• Process customer returns and resolve order processing issues.

Skills

Customer service

Communication

Mechanical aptitude

Problem solving

Attention to detail

Team player

Computer basics

Education

High school diploma

Tools

Hydraulic hose assembly

Job description

Description

The Customer Service Representative & Parker Store Associate supports daily Parker Store operations by delivering excellent customer service and assisting with sales transactions, hose assembly, inventory activities, and general store upkeep. This role serves as a key point of contact for walk-in customers and providing support to the Customer Service Team while maintaining high standards of safety, accuracy, and professionalism.

Duties/Responsibilities:

• Provide exceptional customer service to all Parker Store guests.
• Process customer orders accurately and efficiently.
• Solve application problems for counter customers and recommend appropriate solutions.
• Respond to customer inquiries regarding pricing, availability, product information, and technical support.
• Assemble hydraulic hoses and related products per customer and specification requirements.
• Maintain solid product knowledge, including competitive product crossovers.
• Diagnose customer needs and provide honest, trustworthy product recommendations.
• Maintain and follow all cash and credit handling procedures.
• Purchase parts for rush orders and expedite items as needed to meet customer timelines.
• Process customer returns and resolve order processing issues.
• Load and maintain customer part number cross-references and specific pricing information.
• Utilize printed and online vendor resources to support customer needs.
• Keep product data, reference materials, and literature up to date.
• Assist with cycle counts, housekeeping, and general store organization.
• Actively work to develop and improve customer service and technical skills.
• Ensure compliance with all company policies, procedures, and safety standards.

Requirements

Required Skills/Abilities:

• Strong communication and customer service skills with a professional demeanor.
• Mechanical aptitude with the ability to troubleshoot and solve application issues.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• High level of attention to detail and accuracy.
• Ability to build and maintain long-term customer relationships.
• Willingness and ability to continuously improve product knowledge.
• Working knowledge of basic computer programs and systems.

Education and Experience:

• High school diploma or equivalent required.
• Minimum of two (2) years of experience with fluid power or motion control products required.
• Minimum of two (2) years of experience assembling hydraulic hoses.
• Demonstrated ability to communicate effectively and make sound decisions.
• Valid driver's license and acceptable motor vehicle record required.

Physical Requirements:

• Work performed in a storefront and warehouse environment.
• Regular exposure to moving equipment, machine parts, oils, and cutting fluids.
• Ability to stand, walk, squat, bend, kneel, reach, twist, crouch, and stoop throughout the workday.
• Ability to push or pull lightweight to moderate loads.
• Ability to occasionally handle up to 100 lbs and lift up to 80 lbs.
• Ability to bend to the floor and lift objects as required.
• Ability to climb stairs and ladders and occasionally work in confined spaces.
• Operators of powered industrial trucks must meet physical qualifications including vision, hearing, depth perception, and reaction time.

Other Duties

This job description is not intended to be a comprehensive list of all duties and responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.

Salary Range: $19/hr - $23/hr, or approximately $39,500.00 - $47,750.00 annually

**Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver's license prior to start date.