Customer Service Representative | Orthopaedics | Full-time | Days

UF Health; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health is seeking a Customer Service Specialist to greet patients, assist visitors, and handle a high volume of phone calls in a medical office. You will schedule appointments, collect balances, and verify insurance to ensure smooth front desk operations.

Ideal candidates have a High School Diploma and up to 1 year of medical clerical experience, with strong customer service skills and the ability to work closely with physicians and staff.

Qualifications

• High School Diploma or equivalent required.
• 0–1 year of medical practice clerical experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and assist patients and visitors while delivering exemplary service.
• Answer a high volume of phone calls and schedule patient appointments.
• Collect patient balances at check-in/check-out and verify insurance.
• Maintain accurate patient demographics and financial information.
• Communicate with physicians and staff regarding patient issues and updates.
• Ensure accuracy of patient data in the EMR and coordinate with other offices.

Skills

Customer service

Scheduling

Cash handling

Phone handling

Education

High School Diploma

Tools

EMR system

Job description

Overview

The Customer Service Specialist is responsible for delivery of exemplary customer service by greeting and assisting patients and visitors, answering high volume phone calls, scheduling patient appointments, and overseeing other daily operations of front desk in a medical office. Responsible for collecting patient balances at check-in and check-out and staying up to date on insurance plans.

#ACDP

Responsibilities

• Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries.


• Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management.


• Takes and accurately records patient payments for balances during check-in or check-out.


• Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients.


• Clearly and concisely communicates with physicians and staff regarding any patient related issues.


• Ensures patient information is accurate, up to date, and complete in the electronic medical record program.


• Assists in maintaining liaisons with other organizations and offices for the exchange of information.

Qualifications

Education / Training

• High School Diploma/Equivalent

Experience Requirements

• 0 - 1 year Medical Practice Clerical experience

Preferences: 1 year clerical experience in a health care se