Customer Service Representative - Orders

Veolia; Hopkins (MN); Hybrid; USD 54,000 - 62,000; Full time

Job summary

Veolia Water Tech & Solutions seeks a Customer Service Representative for their Orders team in Hopkins, Minnesota. The role involves managing customer orders, ensuring accurate processing and communication while supporting a culture of excellence in customer service. Applicants should have a commitment to detail and experience in order management systems like SAP or Salesforce.

Benefits

Medical, Dental, & Vision Insurance Starting Day 1!

Paid Time Off

401(k) Plan with matching!

Tuition Reimbursement

Flexible Spending & Health Savings Accounts

Qualifications

• Customer Service background with Salesforce proficiency preferred.
• At least 2 years in order management and 3 years in service roles required.
• Ability to thrive in a fast-paced environment essential.

Responsibilities

• Process customer orders received via Salesforce and communicate with necessary teams.
• Ensure compliance with policies and procedures for purchase orders.
• Identify opportunities for improving operational efficiency.

Skills

Problem-solving ability

Attention to detail

Organizational skills

Effective communication

Interpersonal skills

Education

2 years order entry and order management experience

3 years Customer Service experience

2 years SAP experience

Tools

Salesforce

Google Docs/Sheets

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Veolia Water Tech & Solutions is seeking a Customer Service Representative to join our Orders team, where you'll be the key link between our customers and their orders. In this dynamic role, you'll manage customer orders through our digital platforms while ensuring smooth communication with various teams. This individual will create orders from Purchase Orders and orders relative to Contracts via email and Salesforce, including problem resolution. If you're detail-oriented, enjoy problem-solving, and have a passion for delivering excellent customer service, we'd love to have you on our team!

Key Characteristics

• Strong customer service

• Attention to detail and effective organizational skills

• Ability to manage and track multiple activities

• Ability to learn and apply policies and procedures to daily work

• Effective communication skills

• Professional interaction and collaboration with internal and external customers

• Sense of urgency

Duties & Responsibilities

• Process orders received via Salesforce, review that information provided is correct and complete. Communicate with teams of any pending issues

• Review purchase orders to ensure compliance with policies and procedures

• Review all online orders, remove blocks, and make sure the order is created correctly

• For vendor items, create material numbers in SAP

• Partner with plants and sourcing team for inventory status as needed

• Accountable for all order management of orders entered, including providing updates and tracking information to customers and relevant colleagues

• Identify opportunities to improve efficiency and productivity

• Other projects as assigned

Qualifications

Knowledge, Skills & Abilities

• Problem-solving ability

• Ability to work under pressure in a fast-paced environment

• Strong analytical, organizational, and time management skills

• Strong interpersonal skills

• Strong verbal and written communication skills

• Strategic thinker and results-oriented

• Team player

Education & Experience

Required:

• 2 years order entry and order management experience

• 3 years Customer Service experience

• 2 years SAP experience or equivalent ERP system

Preferred:

• Proficiency in Google Docs/Sheets and the ability to learn company and company specific computer applications

• 1 year of Salesforce experience

Working Conditions

• Hybrid with 3 days/week in the office with Wednesday being mandatory

• Full-time in office is possible if preferred by employee

• Rare travel possible

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation andbenefits that include:

• Annual salary starting between$54,000-62,000, depending on experience
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not
sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a
current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and
candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.