Customer Service Representative OPTIMAL (68612)

Sanitas; Missouri City (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Optimal in Missouri City, TX seeks a Customer Service Representative to provide responsive order support and customer service. You will verify order details, answer calls, and assist with tracking, pricing inquiries, and problem resolution, maintaining strong customer relationships.

This on-site role requires an AA or equivalent and 1–3 years of experience, with English advanced and Spanish/Creole preferred. Expect routine use of MS Office and reporting tools.

Qualifications

• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• Education can be substituted for Six months to one-year related experience and/or training.
• 1-3 years' experience or equivalent combination of education and experience.

Responsibilities

• Assist with answering phones and redirecting calls to appropriate departments.
• Handle Customer Calls requesting ETA of items already on order.
• Handle customer requests for Tracking and Confirmation Information.
• Handle Customer Inventory and Pricing Inquiries.
• Notify customers of cancellation of backordered items that become No Source.
• Run reports from the company’s software to review Open Order Status.
• Enter orders from customer faxed purchase orders or phone orders.
• Process part allocations and fax order confirmations to customers.
• Release orders on hold and issue Return Authorizations as needed.
• Investigate and resolve delivery problems and maintain customer relationships.

Skills

MS Office basics

Typing skills

Telephone communication

Reading documents

Reporting writing

Oral communication

Education

Associate's degree or AA

Substitution: 6 months–1 year related experience

Job description

Job Details

Job Location: Texas - Optimal - Missouri City, TX 77489

Position Type: Full Time

Travel Percentage: None

Job Shift: On Site

Optimal provides highly automated supply chain services, along with result-driven capabilities targeted at reducing customers’ operating and sales expenses. Optimal's business units support a "lower cost to serve" option for the healthcare industry. We provide distribution, contracting and logistics solutions for both domestic US and international markets. We deliver products, contracting services and sales support throughout the United States. Headquartered in Houston, Texas. Optimal’s mission is to reduce the cost of healthcare by providing efficient supply chain solutions.

Job Summary

The Customer Service Representative is primarily responsible for providing customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. This position is also responsible for initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with answering phones and redirecting calls to appropriate departments.
• Handle Customer Calls requesting ETA of items already on order.
• Handle customer requests for Tracking and Confirmation Information.
• Handle Customer Inventory and Pricing Inquiries.
• Contact customers to notify of cancellation of backordered items that become No Source.
• Run Reports out of the Company’s software program to review Open Order Status.
• Order Entry from customer’s faxed purchase orders or via phone orders.
• Part Allocation.
• Fax Order Confirmations to customers.
• Releasing orders that have been placed on hold.
• Issue Return Authorizations to customers for damages or shipping errors.
• Investigate and resolve customer problems with deliveries.
• Develop and maintain customer relationships.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Required Education

• Associate's degree (A. A.) or equivalent from two-year college or technical school.
• Education can be substituted for Six months to one-year related experience and/or training.

Required Experience

• 1-3 years' experience or equivalent combination of education and experience.

Required Licenses and Certifications

• N/A.

Required Knowledge, Skills, and Abilities

• Basic working knowledge of MS Office Suite of Programs. Basic Typing Skills.
• Acceptable level of telephone and communication skills as demonstrated in interviews.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must have the ability to write routine reports and correspondence.
• Must be able to speak effectively with customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Have the ability to deal with problems involving several concrete variables in standardized situations.

Preferred Qualifications

• 4 years’ experience preferred.

Languages

• English - Advanced
• Spanish - Preferred
• Creole - Preferred

Travel

• Travel required: None.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Environmental Conditions

Inside: The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

Physical/Environmental Activities

• Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences).
• May be exposed to outdoor weather conditions of cold, heat, wet, and humidity.
• May be exposed to outdoor or warehouse conditions of loud noises, vibration, fumes, dust, odors, and mists.
• Must be able to ascend and descend ladders, stairs, or other equipment.
• Subject to exposure to hazardous material.

We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive, and equitable culture for our employees and communities.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.