Customer Service Representative OPTIMAL

Sanitas Medical Centers; Missouri City (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Optimal is seeking a Customer Service Representative to provide order-entry support, verify information, and coordinate with internal teams to uphold customer satisfaction. Headquartered in Houston, Texas, the company emphasizes cost-effective healthcare supply chain solutions.

The role involves answering phones, communicating ETA and tracking details, handling pricing inquiries, processing returns, and maintaining strong customer relationships to ensure a high standard of service.

Qualifications

• Provide customer service support by obtaining, analyzing and verifying order information in a timely manner.
• Initiate and/or implement corrective action to ensure high quality service.
• Maintain an excellent standard of service and customer satisfaction.

Responsibilities

• Answer phones and redirect calls to appropriate departments.
• Handle customer calls requesting ETA of items on order.
• Handle requests for tracking and confirmation information.
• Handle customer inventory and pricing inquiries.
• Notify customers of cancellation of backordered items that become No Source.
• Run reports from company software to review Open Order Status.
• Enter orders from faxed purchase orders or phone orders.
• Perform part allocation and fax order confirmations to customers.
• Release orders placed on hold.
• Issue Return Authorizations for damages or shipping errors.
• Investigate and resolve customer problems with deliveries.
• Develop and maintain customer relationships.

Job description

“Optimal provides highly automated supply chain services, along with result-driven capabilities targeted at reducing customers’ operating and sales expenses. Optimal's business units support a "lower cost to serve" option for the healthcare industry. We provide distribution, contracting and logistics solutions for both domestic US and international markets. We deliver products, contracting services and sales support throughout the United States. Headquartered in Houston, Texas. Optimal’s mission is to reduce the cost of healthcare by providing efficient supply chain solutions.”

The Customer Service Representative is primarily responsible for providing customer service support to the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner. This position is also responsible for initiating and/or implementing corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained by performing the following duties.

Essential Job Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Essential duties for the position including requirements, tasks, work to be completed.
• Assist with answering phones and redirecting calls to appropriate departments.
• Handle Customer Calls requesting ETA of items already on order.
• Handle customer requests for Tracking and Confirmation Information.
• Handle Customer Inventory and Pricing Inquiries.
• Contact customers to notify of cancellation of backordered items that become No Source.
• Run Reports out of the Company’s software program to review Open Order Status.
• Order Entry from customer’s faxed purchase orders or via phone orders.
• Part Allocation.
• Fax Order Confirmations to customers.
• Releasing orders that have been placed on hold.
• Issue Return Authorizations to customers for damages or shipping errors.
• Investigate and resolve customer problems with deliveries.
• Develop and maintain customer relationships.

Supervisory Responsibilities

This position has no supervisory responsibilities.