Member Experience & Transportation Support Specialist

Modivcare; United States; Remote; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

Voluntary Life Insurance

Flexible Spending Accounts

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Modivcare is seeking a Customer Service Representative for an on-site role in Ridgeland, MS. You will be the first contact for members, resolving questions and coordinating transportation services to support health outcomes.

The position requires strong customer service skills, data entry accuracy, and the ability to work in a fast-paced environment. Shifts are Monday through Friday, and start date is 10/27/2026. On-site work five days a week with potential for extended hours during peak periods.

Qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• Ability to quickly learn new technology and processes. Understand and follow complex instructions
• Ability to accurately type at least 35 words per minute

Responsibilities

• Assists customers with transportation questions and concerns
• Schedules, modifies, and cancels reservations as requested
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Maintains acceptable attendance and punctuality standards
• Ensures accurate trip data entry and documentation
• Maintains a polite, professional, and courteous demeanor at all times
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Promotes a positive and collaborative working environment
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned

Skills

Customer service

Data entry

Typing

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Modivcare is seeking a Customer Service Representative for an on-site role in Ridgeland, MS. You will be the first contact for members, resolving questions and coordinating transportation services to support health outcomes.

The position requires strong customer service skills, data entry accuracy, and the ability to work in a fast-paced environment. Shifts are Monday through Friday, and start date is 10/27/2026. On-site work five days a week with potential for extended hours during peak periods.