Customer Service Representative (Onsite - EN/ESP Bilingual Preferred)

sunbeltrentals; Fort Mill (SC); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid time off

Disability insurance

Life insurance

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Sunbelt Rentals in Fort Mill, SC is seeking a customer-focused teammate to join our 24/7 service-oriented team. You will complete customer orders, source equipment as needed, place service calls, and handle after-hours deliveries and pickups.

We require 0–2 years of customer service experience, a professional, friendly attitude, and strong communication skills. On-the-job training and a comprehensive benefits package are offered.

Qualifications

• 0-2 years of customer service experience in a call center or dedicated customer service department.
• Professional, friendly attitude with strong telephone handling skills.
• Excellent interpersonal, written, and oral communication skills.
• Strong work ethic, self-starter, able to manage multiple priorities.
• Strong PC skills including CRM, email, and chat.
• Team player who supports others to get things done, positive and professional.

Responsibilities

• Completes customer orders, sources equipment, places service calls, and processes cancellations.
• Serves as after-hours contact for deliveries and service requests, enabling 24/7/365 service.
• Maintains a positive, enthusiastic attitude with customers.
• Provides responsive customer service to current and potential customers.
• Develops and grows with business segments to keep leadership informed of opportunities.
• Describes departmental process improvements and future state of procedures.

Skills

Customer service

Communication

Phone handling

Team player

Multitasking

CRM usage

Education

High school diploma

Tools

AS400

Wynne

Point of Sale system

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Our next class is set to begin on November 30th, 2026.

Position Responsibilities

• Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
• Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers
• Always displays a positive and enthusiastic attitude with our customers
• Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Focusing on departmental improvements, focusing on the future state of all existing processes and procedures
• Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual
• Other duties as assigned by the Team Leader and/or Manager

Requirements

Education & Experience

• 0-2 years of customer service experience in either a call center environment or a dedicated customer service department
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Strong PC systems and typing skills (CRM, email, chat)
• Must be a strong team player and enjoy supporting others to "get things done"
• Must display a positive, enthusiastic, helpful and professional attitude all times
• Working knowledge of Sunbelt's point of sale system, Wynne or AS400 (preferred)
• Previous equipment rental or construction industry experience (preferred)

This position supports a business that operates 24 hours a day, 7 days a week, 365 days a year. Candidates must be flexible and willing to support holiday coverage and business-critical needs as required.

Shift Schedules

• Mon, Tues, Sat, Sun: 6:00 AM - 5:00 PM
• Tuesday, Wednesday, Thursday, Friday, Saturday - 12:00PM - 9:00 PM

Physical Demands

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground

Base Pay Range: $17.75 - 23.72

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):

12-25