Customer Care Specialist

Sunbelt Rentals, Inc.; Fort Mill (SC); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short & long)

Job summary

Sunbelt Rentals, Inc. is seeking candidates for an inside sales role in Fort Mill, SC. The position requires 2+ years in inside sales and offers a Monday–Friday schedule from 11:00 AM to 8:00 PM ET.

You will provide responsive service, qualify customer needs, and identify rental or sales opportunities to grow revenue. The role emphasizes building relationships, a positive attitude, and teamwork. Familiarity with Sunbelt’s POS systems (Wynne/AS400) and CRM is a plus, with comprehensive benefits

Qualifications

• Excellent interpersonal, written, and oral communication skills.
• Professional, friendly attitude with strong telephone handling skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong PC systems proficiency including CRM, email and chat.
• Prior call center customer service experience preferred.
• Familiarity with Sunbelt’s Wynne or AS400 POS systems preferred.

Responsibilities

• Provide responsive, exemplary customer service to current and potential customers.
• Qualify inbound contacts to understand projects and recommended equipment.
• Identify additional rental and sales opportunities to improve revenue and service standards.
• Build relationships with customers, ensuring they feel valued and supported.
• Maintain a positive, enthusiastic attitude with customers at all times.
• Stay aligned with business segments and inform leadership of opportunities.
• Make recommendations for process improvements.

Skills

Interpersonal skills

Verbal & written communication

Telephone handling

Multi-tasking

CRM proficiency

Positive attitude

Team player

Typing/PC skills

Call center experience

POS systems knowledge

Tools

CRM

AS400/Wynne POS

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

We're seeking candidates with 2+ years of inside sales experience who thrive in a fast-paced, customer-focused environment and are available to work a Monday through Friday schedule from 11:00 AM to 8:00 PM ET.

Position Responsibilities

• Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
• Qualifies inbound customer contacts to understand projects and explain what equipment would best help to successfully complete the project safely and efficiently
• Improve revenue and service standards by accurately establishing customers’ needs and identifying opportunities for additional rental and sales requirement
• Builds relationships with customers to make them feel important and their business appreciated
• Always displays a positive and enthusiastic attitude with our customers
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Makes recommendations for improvement of all existing processes and procedures

Requirements

Education & Experience

• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
• Must be a strong team player and enjoy supporting others to “get things done”
• Must display a positive, enthusiastic, helpful and professional attitude at all times
• Strong PC systems and typing skills (CRM, email, chat)
• Previous experience in a call center customer service role preferred
• Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 preferred
• Previous equipment rental or construction industry experience preferred
• This position supports a business that operates 24 hours a day, 7 days a week, 365 days a year. Candidates must be flexible and willing to support holiday coverage and business-critical needs as required.

Physical Demands

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

Base Pay Range: $17.75 - 23.72

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.