Customer Service Representative -Onsite

Intelogix; El Paso, Northern (TX, KY); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring a Customer Service Representative for an onsite role in El Paso, TX. You will be the primary contact for customers by phone, delivering courteous service, guiding them to solutions and documenting all interactions across our platforms.

We value problem-solving, empathy, and clear communication. The position offers paid training, health benefits, PTO, and opportunities for career advancement with a stable full-time schedule.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone for the duration of the shift.
• Smaller typing assessment will be required.
• Schedules vary based on job-related factors.
• Excellent attendance and reliability are required.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Guide customers through solutions and explain products, services and policies.
• Accurately document customer interactions across all tools and platforms.
• Collaborate with other departments to resolve issues and escalate complex problems.
• Strive to exceed customer satisfaction goals and performance metrics.
• Identify opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends.

Skills

Communication skills

Empathy

Typing

Multitasking

Customer service

Education

High School Diploma or equivalent

Job description

## Customer Service Representative -OnsiteApplylocations: El Paso, TXtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR101485**Pay rate:** $15/hr**Who we are:**At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.**What’s the Role About?**If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.* Are you energetic, enthusiastic with an engaging personality?* Are you driven to deliver effective results while providing excellent customer service?* Do you have extraordinary communication skills?**What’s in it for YOU?*** Paid Training* Medical, Dental, and Vision Insurance* Paid Time Off* Employee Discounts* Full-time, non-seasonal* Career Advancement**Responsibilities:*** Serve as the primary point of contact for customers via phone* Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions* Maintain a thorough understanding of products, services and policies to effectively assist customers* Accurately document customer interactions and transactions across all tools/platforms* Collaborate with other departments to resolve customer issues and escalate complex problems as necessary* Strive to exceed customer satisfaction goals and performance metrics* Continuously seek opportunities to improve the customer experience and streamline processes* Stay updated on product knowledge and industry trends to better assist customers* Ability to work within the defined hours of operation with flexibility needed on weekends and holidays**What We Look for in a Candidate:*** Must be 18 years of age or older* High School Diploma or equivalent* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone* Typing Assessment required* Schedules vary based on job related factors* Superb attendance, so you can be there when our customers need us**All job offers are contingent upon:*** Completion of background check* Required to register fingerprints (if applicable)