Customer Service Representative - October 26 Start!

General Dynamics Information Technology; Las Cruces (NM); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Full-time schedules

Benefits from day 1

No weekends

PTO & holidays

401K matching

Comprehensive training & career growth

Job summary

General Dynamics Information Technology is hiring a Customer Service Representative in Las Cruces, NM to respond to Medicare coordination questions within our fast-paced call center. The onsite training lasts 8-12 weeks, after which the role is remote within 60 miles of Las Cruces; evenings and regional shifts are required.

Qualified candidates have at least 1 year of related experience, a High School Diploma or GED, and the ability to pass a federal background check and drug screenings.

Qualifications

• 1+ years of related experience
• High School Diploma or GED required
• Must pass background check and drug test for federal contract
• Ability to work any 8.5-hour shift between 6:50am - 7:15pm Mon-Fri

Responsibilities

• Provide knowledgeable responses to escalated calls in a courteous manner
• Maintain productivity, quality, and timeliness of tasks
• Assist with mentoring new employees during and after training
• Monitor and analyze quality of department work and suggest improvements
• Adhere to Privacy Act and HIPAA regulations in handling information
• Cross-trained agents may handle BIL emails following procedures

Skills

Call Center

Customer Service

HIPAA

Education

High School Diploma or GED

Tools

Typing 20 WPM

Windows OS

Job description

Type of Requisition

Regular

Clearance Level Must Currently Possess

None

Clearance Level Must Be Able to Obtain

None

Public Trust/Other Required

NACI (T1)

Job Family

SCA

Job Qualifications

Skills

Call Center, Customer Service, Health Insurance Portability & Accountability Act (HIPAA)

Certifications

None

Experience

1 + years of related experience

US Citizenship Required

No

Job Description

Do you enjoy providing excellent customer service? Is helping callers resolve their questions regarding insurance claims and how their Medicare benefits coordinate with other insurance coverage something you can do? If so, then GDIT is looking for candidates like you!

As a Customer Service Representative , you will respond to questions from customers regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment.

This role is located in Las Cruces, NM starting October 26, 2026**. Operational hours of the call center are 6:50am - 7:15pm Monday through Friday.**

Please Note : This role is remote; however training is ONSITE in Las Cruces for the first 8-12 weeks. Must permanently reside within commuting distance to Las Cruces to be considered.

GDIT OFFERS

• Full-time schedules at $16.74 per hour

• Extensive benefit package that starts day 1 of employment

• No weekends

• Generous PTO and holidays

• 401K matching

• Comprehensive training and career growth

RESPONSIBLITIES

• Provide knowledgeable responses to escalated, high priority, or supervisor calls in a courteous and professional manner.

• Responsible for productivity, quality, and timeliness of work in the completion of program and department tasks and goals.

• Assist with side-by-side mentoring for new employees during and after training as needed.

• Assist in monitoring and analyzing quality of all department work and recommend actions for improvement.

• Maintain up-to-date knowledge of COB, COB-R, and MSP regulations and policies as they apply to inquiries handled by the call center.

• Assist in information reporting and development as needed.

• Adhere to the Privacy Act and HIPAA laws and regulations as they relate to the confidentiality of information released.

• Proofread documents for grammatical and correctness and adherence to standards and formats.

• Frequent internal contacts with Customer Service Managers, Call Center Supervisors, Lead Training Specialist, Operations Representative, other Customer Service Reps, and other contractors and government personnel supporting the program.

• Assume coordination responsibility for department in absence of supervisory staff.

• Assist in the design, development, and writing of BCRC area processing procedures and maintain department records.

• Cross-trained agents (Recovery/Data Collection) may be asked to process BIL emails, which involves following a step by step process to review the request, conduct necessary research and make valid updates to beneficiaries’ records.

REQUIRED SKILLS & EXPERIENCE

** PLEASE NOTE: This position requires a Public Trust and involves performing work on a federal contract. Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law.**

• High School Diploma or GED required, with the ability to provide proof of diploma or GED

• 6+ months of customer service/telemarketing/secretarial experience required

• Must be able to type 20 WPM; 30 WPM preferred

• Experience working with a PC and in a Windows environment is required

• Ability to be flexible to work any 8.5-hour shift (30 minutes for lunch) between the hours of 6:50am - 7:15pm Monday through Friday required

• Flexibility to work some GDIT holidays and overtime required

• Demonstrated ability to communicate in English effectively; both verbally and in writing is required

• Must be within 50 miles to Las Cruces, NM and be able to be onsite for the first 8-12 weeks of training

• This will be a remote position after the in-office training is completed. You are required to remain within 60 miles of the Las Cruces GDIT facility.

• Must be able to obtain a Public Trust clearance

PREFERRED SKILLS & EXPERIENCE

• Previous experience with medical claims and billing is preferred

• 2+ years of progressively responsible work experience in a customer service, medical claims, call center, or a secretarial position is preferred

• Proven ability to work effectively as a team member

• Ability to organize simultaneous tasks for individual assignments and the workflow of others

• Ability to prioritize and complete tasks to meet contract standards is required

• Spanish fluency is a plus

#CSRforBCRC

#GDITFedHealthJobs

#GDITHealth

The likely hourly rate for this position is between $17.33 - $23.45. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Hybrid

Work Location

USA NM Las Cruces

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans