Customer Service Representative - North Arlington, NJ

SupplyOne, Inc.; North Arlington (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

SupplyOne, Inc. seeks a customer service representative to oversee daily customer accounts, process orders, coordinate inventory, and prepare reports, ensuring accurate pricing and timely delivery.

The role requires strong written and verbal communication, excellent organizational and problem-solving skills, and proficiency with Microsoft Office. You will manage multiple priorities with attention to detail in a fast-paced office and warehouse environment.

Qualifications

• Strong written and verbal communication and customer service skills.
• Excellent organizational and problem-solving skills.
• Ability to analyze information and make sound business decisions.
• Basic math skills, including pricing and profit calculations.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities accurately and with strong attention to detail.

Responsibilities

• Manage daily customer account activities and relationships.
• Investigate and resolve customer inquiries and service issues.
• Prepare customer quotes, proposals, and pricing information.
• Process orders, change requests, and supporting documentation.
• Monitor production schedules and expedite orders to meet delivery requirements.
• Track shipments and coordinate deliveries to meet customer needs.
• Partner with purchasing to manage customer-specific inventory.
• Prepare reports and maintain records for orders, inventory, projects, and activity.
• Review purchase orders for pricing, specifications, and delivery requirements.
• Maintain accurate files and use Amtech and Office for tasks.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Pricing calculations

Multi-tasking

Tools

Amtech

Excel

Word

Outlook

PowerPoint

Job description

POSITION OBJECTIVE:

The CSR oversees daily customer accounts, order processing, customer-specific inventory requirements, reporting, pricing, project coordination, and quality-related activities. Acting as the primary liaison between customers and internal SupplyOne departments, the CSR ensures customer needs are clearly understood and effectively met.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer & Account Management

Manage daily customer account activities and build effective working relationships with SupplyOne personnel.

Use independent judgment and discretion when addressing customer matters.

Investigate and resolve customer inquiries and service issues.

Order & Project Coordination

Prepare customer quotes, proposals, and pricing information.

Process customer orders, change requests, and supporting documentation.

Monitor production schedules and expedite orders to meet delivery requirements.

Track shipments and coordinate deliveries to meet customer needs.

Inventory & Reporting

Partner with purchasing to manage customer-specific inventory.

Prepare reports and maintain records for customer orders, inventory, projects, and account activity.

Review purchase orders for accurate pricing, specifications, and delivery requirements.

Administrative & Systems Support

Maintain accurate files, records, and supporting documentation.

Use Amtech, Microsoft Office applications, and other business systems to complete assigned responsibilities.

Complete other duties and special projects as assigned.

Qualifications

QUALIFICATIONS AND REQUIREMENTS:

Strong written and verbal communication and customer service skills.

Excellent organizational and problem-solving skills.

Ability to analyze information and make sound business decisions.

Basic math skills, including pricing and profit calculations.

Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.

Ability to manage multiple priorities accurately and with strong attention to detail.

PHYSICAL DEMANDS:

This role is primarily office-based, with occasional exposure to warehouse, manufacturing, and distribution operations. It may require sitting, standing, walking, and using standard office equipment.

WORK ENVIRONMENT:

This office-based role requires regular interaction with customers and employees and occasional entry into manufacturing, warehouse, and distribution areas. Employees must follow all applicable safety procedures in operational environments.

SupplyOne Core Values (Behaviors and values that are essential to be successful in our environment)

People First - Fosters culture that prioritizes trust and respect, focuses on well-being, growth and development of employees, emphasizes collaboration and honest, open and direct communication, is accountable for actions

Unique Customer Solutions - Listens to customers and understands their unique needs, goes above and beyond to deliver innovative customer solutions, demonstrates an entrepreneurial mindset

Passion to Serve - Responds quickly to customer needs, delivers on commitments, exhibits a sense of urgency, demonstrates a commitment to making a positive impact on customers, employees and communities, embraces empathy, integrity and compassion in all interactions

Agility - Quickly adapts to changing customer needs and market dynamics, demonstrates and encourages creativity, flexibility and intelligent risk taking, embraces forward progress and change, open to new ideas

Growth Focus - Results driven, continuously drives profitable growth, not satisfied with status quo, continuously seeks improvement, embraces stretch goals