Customer Service Representative - NJ Only, WFH

Modivcare; New Jersey; Remote; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

AD&D

Job summary

Modivcare is seeking an experienced Customer Service Representative who will be the first point of contact for members, resolving questions and concerns with accuracy and timeliness. The role supports members by coordinating transportation services and documenting interactions to improve health outcomes.

Requirements include being a New Jersey resident, willingness to participate in training, and the ability to work in a 24/7/365 contact center environment, with occasional night, weekend, and

Qualifications

• High School Diploma preferred.
• 0–2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for members while resolving questions and concerns in an accurate and timely manner.
• Coordinate transportation services for members and document interactions.
• Ensure all relevant customer information is accurately documented.
• Refer unresolved customer grievances to appropriate departments for further investigation and resolution.
• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays.
• Attend required meetings and adhere to company policies and procedures.

Skills

Customer service

Interpersonal skills

Data entry

Teamwork

Independent work

Education

High School Diploma

Tools

Phone headset

Computer usage

Data entry systems

Job description

Do you enjoy working in a service-oriented industry? MUST LIVE IN NEW JERSEY Modivcare is looking for an experienced Customer Service Representative to join our team, serving as the first point of contact for members while resolving questions and concerns in an accurate and timely manner. This role supports members by coordinating transportation services, documenting interactions, and ensuring a positive experience that contributes to improved health outcomes.

Work from Home Requirements

• Ability to attend 100% of training and be on camera for the first 30 days of employment
• Assists customers with transportation questions and concerns
• Obtains and documents details of customer complaints and concerns
• Ensures all relevant customer information is accurately documented
• Attends required meetings and adheres to company policies and procedures
• Ensures accurate trip data entry and documentation
• Demonstrates commitment to producing high-quality work
• Refers unresolved customer grievances to appropriate departments for further investigation and resolution
• Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
• Participates in additional projects or duties as assigned
• High School Diploma preferred
• ~0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
• ~ Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
• ~ Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

frequent telephone, headset, and computer use; data entry;

Benefits

Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Equal Opportunity Employer

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.