Customer Service Representative Nights and Weekend

Planet Fitness - United FP Management, LLC; Cathedral City (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to create a welcoming environment for members and guests. This role focuses on providing exceptional service, handling inquiries, and ensuring a positive experience for all. You'll be the first point of contact, greeting potential members and assisting with their needs. The position offers a flexible schedule and a variety of employee benefits, making it an excellent opportunity for those passionate about fitness and customer service. Join a vibrant team dedicated to helping others achieve their fitness goals in a supportive atmosphere.

Benefits

Employee discounts

Flexible schedule

Free uniforms

Training & development

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Qualifications

• Strong customer service skills and basic computer proficiency required.
• Honesty and good work ethic are essential.

Responsibilities

• Greet potential members and provide a superior customer experience.
• Handle front desk tasks including phone calls and member check-ins.
• Maintain cleanliness of the club and assist with member services.

Skills

Customer Service Skills

Active Listening

Problem Solving

Communication

Basic Computer Proficiency

Education

High School Diploma or equivalent

Job description

Job Title:

Customer Service Representative

Reports to:

Club Manager

Status:

Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet/meet potential members, providing a great customer experience.
2. Handle front desk related tasks:
1. Answering phone calls in a polite and friendly manner to assist with questions or concerns.
2. Taking info calls and tours.
3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
3. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
4. Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements

1. Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: actively listens to customers, empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
3. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications

1. Honesty and good work ethic.
2. Strong customer service skills.
3. Basic computer proficiency.

Physical Demands

1. Standing and walking at least 75% of the shift.
2. Talking in person or on the phone at least 75% of the shift.
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness