Customer Service Representative La Vergne, Tennessee, United States

ICEE Co.; La Vergne (TN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Birthday Holiday!

Employee Stock Purchase Program

Life Insurance

401(k) Plan

Job summary

The ICEE Company is seeking a Customer Service Representative to join our onsite Call Center at the Corporate Headquarters in La Vergne, TN. The role runs Monday through Friday, 9am–6pm, with pay starting at $19.50 per hour and based on experience, education, skills, training, and certifications.

Responsibilities include data entry for service calls, tracking progress, coordinating with technicians, and providing timely updates to customers.

Qualifications

• Experience in customer service with a minimum of 1–2 years.
• Strong customer service, communication, and interpersonal skills.
• Ability to meet or exceed department performance goals.

Responsibilities

• Set goals for performance and deadlines.
• Enter work order details into internal system for scheduling.
• Report service call progress to customers.
• Submit repair quotes for approval.
• Handle high volumes of calls and emails daily.

Skills

Customer service

Communication skills

Team work

Time management

Education

1–2 years in customer service

Tools

Microsoft Office

Job description

Customer Service R e presentative / Call Center Representative

Monday - Friday, 9am-6pm

ONSITE CALL CENTER at the Corporate Headquarters of The ICEE Company in La Vergne, TN

Pay from: $19.50 hourly / bi-weekly: Pay is based with experience, education, skills, training, and certifications.

POSITION SUMMARY:

At The ICEE Company, the World’s #1 frozen beverage brand, our constant focus is to provide the best possible service and product offerings to our customers. Under the supervision of the customer service manager . T he Customer service representative needs to be able to work closely and proficiently with our valued ICEE and manage Service customers.

ESSENTIAL FUNCTIONS:

• Set goals for performance and deadlines complying with the Company’s plans and vision.
• Input work order details from Customers into internal call entry program for scheduling
• Input technician completion details into various customer web portals to report the service call as completed
• Provide updates on existing service calls to the customer as updates are available.
• Submit repair quotes through various customer web portals for approval
• Undertake other various data entry tasks as assigned by the Customer Service Manager.
• Manage Public call ins and email/contact appropriate field Director
• Performs other duties as assigned by the Project manager

COMPETENCIES:

• Customer relations, interpersonal relationships, team relations, and service.
• Excellent organizational and time management skills.
• Must be a self-starter with the ability to lead a Service Region to accomplish team goals.
• Great oral and written communication skills.
• Proficient with all aspects of Microsoft Office (Word, Excel, PowerPoint).
• Drive call center KPIs.
• Ability to multi-task in a fast-paced department with the ability to follow through with each task given
• Ability to work in a Team Environment and assisting fellow co-workers when needed
• Ability to adapt to ongoing changes in procedures and policies
• Able to process high volumes of work daily with a positive outcome
• Prioritize excellent time management to drive a positive and productive daily workflow.
• Ability to quickly learn and retain various web-based platforms.
• High attention to detail and accuracy.

EDUCATION AND EXPERIENCE:

• Prior role in customer service with some experience with a minimum of 1 – 2 years.
• Demonstrated problem-solving skills and analytical skills.
• Excellent customer service skills, communication skills, and interpersonal skills.
• Track record of meeting or exceeding department performance goals.

ICEE offers its Employees:

• Competitive salary based on experience and qualifications
• Birthday Holiday!
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

US Hourly Pay Range

$19.50 - $19.50 USD

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.