Service Technician New Kansas City, MO

ICEE Co.; Kansas City (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Company Vehicle and Gas Card

Cell phone and tablet

Technical School Tuition Reimbursement

Birthday Holiday!

Employee Stock Purchase Program

Life Insurance

401(k) Plan

Job summary

ICEE Co. is seeking a Service Technician to service ICEE and restaurant equipment including frozen, non-carbonated, fountain beverages, ice makers, and juice dispensers.

The role includes a provided company vehicle, uniform, tools, cell phone, tablet, and gas card, with weekly center meetings and paid training. Responsibilities include preventive maintenance, diagnostics, repairs, inventory management, and documenting work.

Qualifications

• High school diploma or equivalent.
• Graduate of technical or vocational school preferred.
• Must possess and maintain a valid REAL ID Driver’s License.
• Willing to drive more than 40% of the time.
• Must wear steel-toed shoes.

Responsibilities

• Respond to dispatched service calls with prompt ETA.
• Perform preventative maintenance and repairs on ICEE and restaurant equipment.
• Check syrup levels, replace flavors, and clean machines.
• Maintain inventory of parts and tools; operate company vehicle.
• Document work performed and close out activities.
• Communicate with customers and coworkers clearly.
• Assist with general warehouse duties: cleaning, organizing, shipping and receiving.

Skills

Strong mechanical aptitude

Excellent organization

Time management

Clear communication

Self-motivated

Education

High School Diploma or equivalent

Technical or Vocational training

Job description

POSITION SUMMARY:

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service . ICEE has a commitment to success : to our customers, partners, and team members . Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet , and gas card .

ESSENTIAL FUNCTIONS :

• Trained and certified in preventive maintenanceand installations.
• Training and service competency meeting Grade Level 1 standards
• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
• Maintains inventory and maintenanceonequipmentsuchas:parts, tools, and the company vehicle.
• Reviews service orders and service performed withthe respectivesupervisor.Keeps his/her supervisorinformed of customer concerns, needs, and up-selling opportunities.
• Documentsall work performed andclosesout all activities upon completion.
• Clearlycommunicates withboth customers and co-workers.
• Performs assignedgeneral warehouse duties including but not limited to cleaning, organizing, rotatingproduct, shipping and receiving of equipment, parts,and product.
• Perform other duties as assigned by the Supervisor.

COMPETENCIES:

To perform this job successfully, theService Technicianmust be self-motivated andhave the ability tostay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations,and service.
• Strong mechanical aptitude.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a validREAL IDDriver’sLicense.
• Willing and able to drive more than 40% of the time.
• Must haveand wearsteel-toed shoes.

Pay from: $22/hour - Pay is commensurate with experience, education, skills, training, and certifications.

ICEE Academy- The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training.You are responsible to have a valid Real-ID for travel purposes.Details of this requirement will be discussed during the hiring process.

ICEE offers its Employees:

• Company Vehicle and Gas Card
• Cell phone and tablet
• Technical School Tuition Reimbursement Plan
• Competitive salary based on experience and qualifications
• Birthday Holiday!
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

US Hourly Pay Range

$22 - $22 USD

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.