Service Technician

The Icee Company; Cleveland (OH); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Company vehicle & gas card

Cell phone & tablet

Technical school tuition reimbursement

Birthday holiday

Employee stock purchase program

Life insurance

401(k) plan

Job summary

The Icee Company is seeking a Service Technician in the United States (Ohio). You will service ICEE equipment, frozen beverage machines, and related dispensers, traveling with company vehicle, tools, and supplies.

You must have strong mechanical aptitude, good communication, and the ability to work with minimal supervision. Training, safety gear, and clear performance standards are provided.

Qualifications

• High school diploma or equivalent and strong mechanical background.
• Graduate of technical or vocational school preferred.
• Must possess and maintain a valid REAL ID Driver’s License.

Responsibilities

• Service ICEE and restaurant equipment including dispensers, ice makers and beverage systems.
• Perform preventive maintenance, diagnose issues, and complete repairs with minimal supervision.
• Manage inventory, parts, tools and company vehicle; update supervisor on customer needs and upsell opportunities.
• Document all work and close out service activities; communicate clearly with customers and coworkers.
• Perform general warehouse duties such as cleaning, organizing, and shipping/receiving equipment and parts.

Skills

Mechanical aptitude

Organization & time management

Self-motivated

Oral & written communication

Education

High School Diploma or equivalent

Technical or Vocational training

Valid REAL ID Driver’s License

Willing to drive 40%+ time

Steel-toed shoes

Job description

POSITION SUMMARY:

Under the supervision of the operations leadership, Service Technicians will be held to a high standard of service . ICEE has a commitment to success : to our customers, partners, and team members . Service Technicians are required to service all ICEE and restaurant equipment including Frozen Carbonated and Non-Carbonated dispensers, fountain beverage equipment, ice makers, juice dispensers, etc. Service Technicians will work with minimal supervision and are required to attend weekly meetings held in their Service Center. Team members in this role are provided with a vehicle, uniforms, tools, cell phone, tablet , and gas card .

ESSENTIAL FUNCTIONS :

• Trained and certified in preventive maintenance and installations.
• Training and service competency meeting Grade Level 1 standards
• Receives dispatched service calls as assigned and ensures a prompt response based on estimated time of arrival (ETA).
• Performs preventative maintenance, troubleshoots or diagnoses service problems, and completes repairs as needed. Checks quality of all products i.e.: checking syrup levels, changing out flavors, cleaning around machines, etc.
• Maintains inventory and maintenance on equipment such as: parts, tools, and the company vehicle.
• Reviews service orders and service performed with the respective supervisor. Keeps his/her supervisor informed of customer concerns, needs, and up-selling opportunities.
• Documents all work performed and closes out all activities upon completion.
• Clearly communicates with both customers and co-workers.
• Performs assigned general warehouse duties including but not limited to cleaning, organizing, rotating product, shipping and receiving of equipment, parts, and product.
• Performs other duties as assigned by Supervisor

COMPETENCIES:

To perform this job successfully, the Service Technician must be self-motivated and have the ability to stay on task with minimal to no supervision. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Must be able to successfully maintain customer relations, interpersonal relationships, team relations, and service.
• Strong mechanical aptitude.
• Excellent organization and time management skills.
• Must be a self-starter and be able to accomplish tasks in a timely manner.
• Great oral and written communication skills. Must be comfortable performing basic mathematical functions as well.

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent.
• Strong mechanical background.
• Graduate of Technical or Vocational school, preferred.
• Must possess and maintain a valid REAL ID Driver’s License.
• Willing and able to drive more than 40% of the time.
• Must have and wear steel-toed shoes.

Pay from: $22/hour - Pay is commensurate with experience, education, skills, training, and certifications.

ICEE Academy- The ICEE Academy Training program provides essential technical training in equipment, service, and repair, typically held at the ICEE Academy in La Vergne, TN, or other designated locations. Training generally lasts two weeks, with possible weekend sessions. Attendance and eligibility are determined based on role, performance metrics, and certifications. Successful completion is required for continued employment, and failure to meet training standards may result in reassignment or termination. Regular hourly wages and applicable overtime are paid during training.You are responsible to have a valid Real-ID for travel purposes.Details of this requirement will be discussed during the hiring process.

ICEE offers its Employees:

• Company Vehicle and Gas Card
• Cell phone and tablet
• Technical School Tuition Reimbursement Plan
• Competitive salary based on experience and qualifications
• Birthday Holiday!
• Employee Stock Purchase Program
• Life Insurance
• 401(k) Plan

US Hourly Pay Range

$22 - $22 USD

Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

Only U.S. citizens or individuals authorized to work in the United States are eligible for employment. If hired, can you provide documentation verifying your identity and legal authorization to work in the U.S. without the need for employer sponsorship?