Customer Service Representative- Medical

Western Wayne Family Health Centers; Taylor (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

403B

M-F schedule

Competitive pay

Job summary

Western Wayne Family Health Centers in Taylor, MI is seeking a Customer Service Representative to support medical services. You will handle appointment scheduling, patient intake, check-in, and billing support in a fast-paced clinic environment.

The role requires a High School diploma, at least one year of clinic or medical office experience, and familiarity with EMR systems. Excellent communication and confidentiality are essential.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in a clinic or medical office.
• 1 year experience working with an electronic medical record system.
• Excellent customer service and confidentiality.

Responsibilities

• Greet and check-in patients and complete intake promptly.
• Answer phone calls and assist with patient requests or escalate as needed.
• Register new patients with complete demographic and insurance information.
• Schedule and reschedule appointments per protocol.
• Maintain accurate charts and filing; balance cash drawer and collect payments.

Skills

Medical terminology

Insurance plans

MS Office

Customer service

Confidentiality

Education

High School Diploma

Tools

EMR systems

Job description

Job Details

Job Location: Western Wayne Taylor - Taylor, MI 48180

Position Type: Full Time

Education Level: High School

Job Shift: Day

Job Category: Customer Service

Purpose:

The Customer Service Representative (CSR) is responsible for a variety of office tasks necessary to provide medical services at WWFHC. These tasks include, but are not limited to: appointment scheduling, patient intake, fee calculation and collection, electronic and manual filing, accurate chart preparation and updating, maintaining and balancing a cash drawer, insurance enrollment and verification, applying appropriate codes, checking out patients, answering phone calls, and other duties as assigned by supervisor.

PART I: ESSENTIAL POSITION FUNCTION AND DUTIES

• Required to be in their assigned work area at all times except for designated breaks or lunch.
• Welcomes and greets guests in a timely fashion and notifies the appropriate staff of the guest’s request.
• Welcomes and greets patients, completes the check-in and intake process in a timely matter.
• Must monitor lobby area a minimum of every 30 minutes to ensure all visitors have been served.
• Answer telephone calls in a timely and professional manner and complete the caller’s request and if unable to do so, find someone who is able to do so.
• Answer patient questions and address complaints, and when necessary request supervisory or management support.
• Daily and constant monitoring that all providers’ schedules meet required protocols. Correct errors as needed.
• Schedule and/or reschedule all appointments in conjunction with approved protocol for calls and walk-ins.
• Make patient calls for range of purposes, including but not limited to confirmation of appointment, no-show appointment, change of insurance status, and reminder calls.
• Register new patients with thorough and complete entries of all demographic, insurance/income assessment information.

PART II: CLINIC WIDE RESPONSIBILITIES

Customer Relations:

• Treats guests, patients, physicians, and other employees with care, courtesy, and respect.
• Responds quickly and appropriately to customer request.
• Looks for and suggests ways to better meet customer needs.
• Answers clinic communications systems promptly and with courtesy and respect.

Teamwork:

• Works cooperatively within own department and other areas.
• Willingly accepts additional responsibility – tries to make others job easier.
• Responds quickly to request for assistance.
• Required to work closely with patients and associates.
• Interacts with other departments on problem issues.
• Accepts feedback from patients, visitors, clinic employees, physicians and general public.

Communications:

• Keeps appropriate people informed.
• Speaks and writes clearly, concisely, and appropriately for need.
• Listens carefully.
• Communicates tactfully.
• Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty.

Self – Management:

• Presents a positive image of Western Wayne Family Health Center at all times.
• Carries out assignments with little need for direction.
• Timeliness.
• Maintains confidentiality.Provides proper notification of absence and tardiness.
• Works weekends and shifts when necessary.

PART III: EDUCATION, EXPERIENCE

• High School Diploma or equivalent.
• One (1) year experience in a clinic or medical office, preferred.
• One (1) year experience working with an electronic medical record system, preferred.

PART IV: KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of general medical language and procedures.
• Knowledge of multiple insurance plans and government programs.
• Experience with widely used computer software i.e., Microsoft Office, Outlook and healthcare software.
• Skilled at providing excellent and focused customer service.
• Capable of working in a complex work environment, without requiring constant supervision.
• Ability to maintain confidentiality at all times and maintain organizationally appropriate relationships.
• Knowledge of organization policies and procedures.
• Skilled in exercising initiative, appropriate judgment, problem-solving and decision making.
• Skilled in developing and maintaining effective relationships with patients and customers.

Benefits:

• Medical
• Dental
• Vision
• STD
• LTD
• Flexible Spending Account
• 403B
• Lifestyle and quality of life uniqueness (M-F)
• Practice focuses on delivery of quality care (Federally Qualified Health Centers)
• Competitive Compensation Package