Customer Service Representative- Mason, OH

Collabera; Mason (OH); On-site; USD 10,000 - 60,000; Full time

Job description

Customer Service Representative - Mason, OH

• Contract

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success.

GENERAL FUNCTION: The Consumer Services provides telephone and email support of Luxottica Retail's North American Contact Center (NACC).

DUTIES & RESPONSIBILITIES:

1. Communicating effectively and professionally with customers via phone, email, and potentially live chat.
2. Investigating and answering customer inquiries regarding orders, returns, shipments, products, and overall customer service.
3. Explaining pricing and insurance benefits.
4. Placing outbound telephone calls or composing outbound emails to follow up with customers who have issues or concerns.
5. Using up-sell and cross-sell techniques to maximize revenue.
6. Partnering with doctors to ensure prescriptions are valid.
7. Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical, and Target Optical.

MINIMUM REQUIREMENTS:

1. Must have an open/flexible availability to adapt to a floating work schedule.
2. Must exhibit excellent customer care, phone, communication, and writing skills.
3. Must be able to calculate figures and amounts.
4. Knowledge of basic Microsoft applications and the ability to learn other computer software applications.
5. Must be willing to utilize excellent customer service skills - demonstrated outstanding customer service skills through high-quality scores.
6. Must be able to adapt to evolving policies, procedures, and systems.
7. Must have strong organizational skills with the ability to coordinate and prioritize multiple tasks.

PREFERRED REQUIREMENTS:

1. Previous experience with consultative sales in an optical store setting is highly preferred.
2. Demonstrated outstanding sales skills.
3. Previous online chat experience is highly preferred.
4. Must not currently be on corrective action.

Pay Rate: $13.62/hour on W2

Location: 4000 Client’s Pl, Mason, OH 45040, USA

Shifting Schedule: Starts from 11AM-3PM, 11AM-7PM, 12nn-9PM, 1PM-10PM, 3PM-11PM

Start Date: July 17, 2017

Duration: 6+ months with possibility for permanent role

Since this is an urgent business requirement, I’d appreciate your prompt response. If you are interested, kindly send me an updated resume in Word format.