Customer Service Representative - Manufacturing

Mid-State \"Fluid Transfer Products\"; Columbus (OH); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Health insurance

Help or transport service

Parental leave

Tuition assistance

Vision insurance

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Stock options plan

Training & development

Job summary

Mid-State "Fluid Transfer Products" in Columbus, OH is seeking a motivated Customer Service Representative to support industrial and OEM clients with exceptional service, accurate order processing, and proactive communication from quote to delivery.

This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.

Qualifications

• 2+ years of customer service experience in a manufacturing, distribution, or industrial setting.
• Strong communication skills and a professional, friendly demeanor.
• High accuracy and attention to detail under time pressure.
• Experience with ERP/order entry systems (Epicor, SAP, or similar preferred).
• Solid computer skills (Microsoft Office, order portals, CRM tools).
• Self-motivated, reliable, and team-oriented.

Responsibilities

• Respond to customer inquiries via phone, email, and online portals.
• Accurately enter orders, generate quotes, and handle returns or changes.
• Communicate lead times, product availability, and shipping updates.
• Liaise with sales, production, and shipping teams to meet customer needs.
• Follow up on open orders, quotes, and backorders to ensure timely delivery.
• Build long-term customer relationships by solving problems quickly and professionally.

Skills

Customer service

Communication

Attention to detail

ERP systems

CRM tools

MS Office

Team player

Tools

Epicor

SAP

Microsoft Office

CRM software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Help or transport service
• Parental leave
• Tuition assistance
• Vision insurance
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Stock options plan
• Training & development

Join a Growing Industry Leader in Hydraulic Hose & Tube Manufacturing!

We're looking for a motivated and experienced Customer Service Representative to join our team in Gahanna, OH. In this key role, you'll support our industrial and OEM clients by providing exceptional service, accurate order processing, and proactive communication from quote to delivery.

This is a great opportunity to grow with a stable, $30M+ revenue company that values your industry knowledge, problem-solving skills, and attention to detail.

What You'll Do

• Respond to customer inquiries via phone, email, and online portals
• Accurately enter orders, generate quotes, and handle returns or changes
• Communicate lead times, product availability, and shipping updates
• Liaise with sales, production, and shipping teams to meet customer needs
• Follow up on open orders, quotes, and backorders to ensure timely delivery
• Build long-term customer relationships by solving problems quickly and professionally

What We're Looking For

• 2+ years of customer service experience in a manufacturing, distribution, or industrial setting
• Strong communication skills and a professional, friendly demeanor
• High accuracy and attention to detail under time pressure
• Experience with ERP/order entry systems (Epicor, SAP, or similar preferred)
• Solid computer skills (Microsoft Office, order portals, CRM tools)
• Self-motivated, reliable, and team-oriented

Why Join Us?

$21.50/hr + annual bonus opportunity

Monday-Friday, 8:00 AM - 5:00 PM - no nights or weekends

Full benefits package including medical, dental, vision, 401(k), and paid time off

Job security and long-term opportunity in an essential industry

Supportive, tight-knit team with a track record of success

Training and advancement potential for those who want to grow

Bonus Points If You Have

• Experience in hydraulics, hose & tube manufacturing, or B2B industrial supply
• Familiarity with technical parts and product specs
• Knowledge of fluid power, fittings, or custom assemblies