Customer Service Representative - Maitland, FL

Colonial Group; Florida; Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Career advancement opportunities

Paid holidays

Vacation

Floating holiday

Personal time off

Medical benefits

Dental benefits

STD/LTD/ Life insurance

401(k) matching

Job summary

Advanced Dermatology and Cosmetic Surgery seeks a friendly Customer Service Rep to handle billing and insurance calls, process payments, and assist patients. This entry-level role requires accuracy, strong organization, and excellent communication.

Candidates with at least one year in medical billing software and Spanish preferred are encouraged to apply; hours are 9am–5pm; benefits include medical, dental, STD, LTD, life, 401(k) matching and paid time off.

Qualifications

• Minimum one year experience in a MEDICAL billing office setting with knowledge of medical terminology, ICD-9, CPT coding, and how to read and interpret EOB's required.
• Excellent organizational, customer service, and communication skills
• Related computer experience, working knowledge of Microsoft Office, Word, Excel, and Next Gen experience preferred
• Extremely accurate keyboard ability and attention to detail
• Bi-Lingual in Spanish is preferred

Responsibilities

• Taking billing and insurance-related telephone calls, researching and resolving patient problems and questions
• Processing credit card payments for offices and billing departments
• Researching and resolving billing problems from mailed-in statements

Job description

Join a workplace recognized by Newsweek as America's Greatest Workplaces for 2024. Advanced Dermatology and Cosmetic Surgery’s mission is to deliver the highest quality patient care and experience in dermatology and aesthetic services. We are currently seeking focused, detailed, and resourceful candidates with exceptional customer service skills to join our team as a Customer Service Rep. We strive to create a career destination that feels more like family than work. You will be working with a team of professionals for a well-known, highly regarded dermatology practice who puts our patients above all else.

Entry Level Position

We offer a competitive compensation and benefits package, including:

• Career advancement opportunities
• Paid holidays, vacation, floating holiday, AND personal time off
• Benefits packages, including medical, dental, STD, LTD, Life, and other voluntary benefit offerings (for employees working 30+ hours per week)
• Up to 40% off products and cosmetic procedures
• 401(k)matching

Job Duties Include:

• Taking billing and insurance-related telephone calls, researching and resolving patient problems and questions
• Processing credit card payments for offices and billing departments
• Researching and resolving billing problems from mailed-in statements

You must meet all of the below criteria to be considered for this position:

• Minimum one year experience in a MEDICAL billing office setting with knowledge of medical terminology, ICD-9, CPT coding, and how to read and interpret EOB's required.
• Excellent organizational, customer service, and communication skills
• Related computer experience, working knowledge of Microsoft Office, Word, Excel, and Next Gen experience preferred
• Extremely accurate keyboard ability and attention to detail
• Working knowledge of office equipment
• High school diploma or equivalent required
• Bi-Lingual in Spanish is preferred

THE HOURS FOR THIS POSITION ARE 9am to 5pm!!

ADCS Clinics LLC participates in equal employment opportunities for all individuals and abides by EEOC and nondiscrimination provisions of all applicable federal, state, and local laws and regulations. All applicants must have authorization to work in the United.