Customer Service Representative (Macon, GA)

Georgia Department of Public Health; Macon (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Georgia Department of Public Health seeks a dedicated Customer Service Representative to support public health professionals in protecting lives in Georgia. This role offers a unique opportunity to impact public health through customer service, data management, and exceptional communication skills within a collaborative environment.

Benefits

Flexible workplace

Opportunities for continuous learning and development

Qualifications

• High school diploma/GED and 1 year of customer service experience required.
• Preferred: Associate degree or higher in a related field.

Responsibilities

• Provide outstanding customer service to the public and internal customers.
• Enter data and process documents related to customer interactions.
• Verify insurance and eligibility for services.

Skills

Communication

Customer Service

Data Entry

Education

High school diploma/GED

Associate degree in related field

Business Technology diploma

Tools

Microsoft Office Suite

Job description

Customer Service Representative (Macon, GA)

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Customer Service Representative (Macon, GA)

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Description

Pay Grade: F

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Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

Benefits

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

• Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
• Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
• Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
• Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
• Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
• Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
  
  

As a Customer Service Representative within the Ryan White Clinic at the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways.

Job Responsibilities

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Primary Duties & Responsibilities

• Enter data and/or process documents and records.
• Maintains HIPAA standards related to Privacy and Security.
• Provide outstanding customer service.
• Answering phone calls
• Verifying Insurance and eligibility
• Scheduling appointments
• May be assigned to assist in other counties in the district.
• Responds to Public Health Emergencies.
  
  

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Preferred Qualifications

• Previous employment with any state’s Department of Public Health or a County Board of Health.
• Completion of an associate degree in a related field from an accredited college or university. (Please mail or bring a copy of College Transcript or Diploma to Interview—must have official transcript prior to start date)
• Business Technology diploma or higher degree in Business Administration or related field
• One or more years of experience performing complex office/administrative duties
• One or more years of experience using Microsoft Office Suite + Office
• Bilingual (Spanish/English)
  
  

Additional Information

Georgia Department of Public Health Commissioner and leaders encourage all employees to engage in regular activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and assist employees in meeting their wellness goals. A maximum of 30 minutes in a given workday may be used to engage in physical activities, generally in the form of two 15-minute breaks or one 30-minute break.

Employment Information

Current State employees are subject to State Personnel Board rules regarding salary.

DPH accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DPH will contact educational institutions to verify degree, diploma, licensure, etc.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance will not be provided.

As an employee of DPH, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [e-mail].

DPH is an Equal Opportunity Employer

ADA Statement

The Georgia Department of Public Health is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: [e-mail].

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Public Health

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