Customer Service Representative

GEICO; Macon (GA); On-site; USD 36,000; Full time

Job summary

GEICO is seeking a Customer Service Representative in Macon, GA. In this role, you will provide exceptional service to policyholders, manage inquiries and make policy adjustments. Join a company that prioritizes career growth, competitive salary, and a supportive culture focused on development and inclusion.

Benefits

401K plan with 6% match

Tuition assistance

Market-competitive salary

Mental healthcare and fertility support

Workplace flexibility with remote work options

Qualifications

• Experience in customer service and enhancing satisfaction is vital.
• Strong communication skills and empathy are essential.
• Must adapt quickly in a high-volume call center.

Responsibilities

• Providing excellent customer service to policyholders.
• Answering billing questions and making policy changes.
• Delivering personalized service to highlight value of GEICO.

Skills

Outstanding customer service

Effective communication

Ability to thrive in fast-paced environment

Willingness to learn new skills

Openness to feedback

Strong computer skills

Education

High school diploma or equivalent

Job description

Customer Service Representative – Macon, GA
Salary: $17.81 per hour / $35,875 annually

When you grow, GEICO grows. If you enjoy solving problems and helping others, you could be a great fit to grow your career with GEICO. We are seeking Customer Service Professionals for our Macon, GA office. This role involves providing excellent customer service to policyholders, including answering billing questions, making policy changes, and offering recommendations. Join us to deliver personalized service that highlights the value of being insured by GEICO. If you seek a career with growth opportunities, we want to talk to you.

Many associates see a base salary increase of 10% within their first year as a Customer Service Representative, with top performers seeing increases up to 15%!

Qualifications & Skills:

• Experience in delivering outstanding customer service, building trust, and enhancing customer satisfaction
• Effective communication skills, including listening and showing empathy
• Ability to thrive in a fast-paced, high-volume call center environment
• Willingness to learn new skills and adapt quickly to change
• Openness to feedback for performance and development
• Strong computer and multi-tasking skills
• High school diploma or equivalent

Note: GEICO will not sponsor employment authorization for this position at this time.

The GEICO Pledge:

Great Company: We help our customers through life's twists and turns. Our mission is to protect people when they need it most, continually evolving to meet their needs.

We are an iconic brand that values innovation, exceeding customer expectations, and collective success. From day one, you will face exciting challenges that foster growth and collaboration with dynamic teams committed to making a positive impact.

Great Careers: We provide opportunities to learn, grow, and succeed through personalized development programs, industry-leading training, certification support, mentorship, and coaching from supportive leaders.

Great Culture: We cultivate an inclusive environment rooted in integrity, action, and a winning mindset. Our culture emphasizes caring, inclusion, belonging, and diverse perspectives, led by supportive, high-performing teams.

We also offer employee engagement and recognition programs that highlight the positive impact of our work.

Great Rewards: Our compensation and benefits are designed to support your physical, mental, emotional, and financial well-being, including:

• A comprehensive Total Rewards program tailored to your and your family’s needs
• Market-competitive salary, a 401K plan with a 6% match from day one, performance incentives, and tuition assistance
• Additional benefits like mental healthcare, fertility, and adoption support
• Workplace flexibility and the GEICO Flex program, allowing remote work up to four weeks per year in the US

GEICO is committed to equal employment opportunity for all applicants and associates, regardless of race, color, religion, national origin, age, gender, sexual orientation, gender identity, marital status, disability, or genetic information. We provide reasonable accommodations for qualified individuals with disabilities and promote a harassment-free, respectful workplace.