Customer Service Representative - Livonia

Molly Maid; Livonia (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health insurance after 90 days

Company vehicle provided if/when there

Job summary

Molly Maid of Livonia is seeking a dedicated Customer Service Representative to be the friendly voice of our home cleaning team in Livonia, MI. You will handle service requests, answer calls, and schedule estimates and visits with courtesy and efficiency.

In this role, you will perform data entry, payments, and inventory tasks while supporting team operations. A valid driver's license and strong communication are essential; a professional, positive attitude is required.

Qualifications

• Must have a valid driver's license.
• Excellent written and verbal communication skills.
• Detail-oriented with strong organizational abilities.
• Positive attitude and professional appearance.
• Team player who can work independently.

Responsibilities

• Answer incoming calls in a courteous, professional manner.
• Schedule estimates and house cleanings.
• Return customer calls.
• Perform data entry, payment processing, and inventory tasks.
• Assist with personnel management, including recruiting.
• Cross-train in related positions when needed.

Skills

Driver's License

Communication skills

Detail-oriented

Positive attitude

Professional appearance

Team player

Job description

Customer Service Representative

Molly Maid of Livonia

Our amazing team is looking for a new Customer Service Representative! As a Customer Service Representative, you are an important member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer inquiries. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

Our franchise continues to grow at a fast pace and this new position is perfect for the flexible person seeking new challenges.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Schedule estimates & house cleanings
• Return customer calls
• Perform administrative functions including data entry, payment processing, and supply inventory
• Assist with personnel management, including hiring and recruiting functions
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Valid Driver's License
• Strong written and verbal communication skills
• Detail-oriented
• Positive Attitude
• Professional appearance and personality
• Team player who can work independently

Salary:

$640 - $720 per week. There is bonus potential in this position.

Hours:

Available between the hours of 7:00am to 5:30pm. A typical day would be either 7:00am - 3:30pm or 9:00am - 5:30pm.

Benefits:

• Paid time off
• Health insurance available after 90 days
• Company vehicle provided if/when there is a need to visit a customer

Schedule:

• Monday to Friday
• Full time

Molly Maid of Livonia

36977 Amrhein Rd.

Livonia, MI 48150

[phone]