Call Center Representative

6AM City, LLC; New Jersey; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Major medical

HSA

Dental

Vision

Group life

Voluntary life insurance

Short-term disability

Long-term disability

401k

Job summary

BCforward is seeking a Customer Service Representative (Level III) in Pennington, NJ 08534. You will handle calls, deliver accurate responses, authenticate clients, and navigate multiple systems to resolve account issues.

The role focuses on Health Benefits Solutions, including HSA-related inquiries and claims, with a training period and defined EST shifts. Strong communication, compliance, and problem-solving are essential.

Qualifications

• Proficiency in call handling and documentation across multiple enterprise systems.
• Strong analytical and problem-solving skills with attention to accuracy and compliance.
• Effective communication and teamwork in a fast-paced service environment.
• Experience supporting financial services or health benefits accounts.

Responsibilities

• Provide clear, complete, and accurate responses to client inquiries at point of call.
• Deliver operational support for internal partners, external customers, and potential clients.
• Authenticate clients, adhere to policies, and identify potential risk.
• Navigate multiple applications to research policies and resolve account issues.
• Guide consumers on HSA-related needs including claims and card-related tasks.
• Demonstrate commitment to improving customers’ financial lives.

Skills

Call handling

Documentation

Multisystem navigation

Analytical skills

Communication

Teamwork

Financial services experience

Tools

Enterprise systems

Job description

Job Description

Job Description

BCforward is currently seeking a highly motivated Call Center Representative – Pennington, NJ 08534

Job Title: Customer Service Representative (Level III)

Location: Pennington, NJ 08534

Duration: 12 Months Contract

Pay Rate: $21/hr. on W2

We are seeking a Customer Service Representative (Level III) to join our dynamic team within Health Benefits Solutions. The ideal candidate will have strong experience in client support, account servicing, and multi-system navigation and a proven ability to deliver accurate, compliant, and empathetic resolutions that improve customer financial outcomes.

Responsibilities:

• Provide clear, complete, and accurate responses to client and internal partner inquiries at point of call.
• Deliver effective and efficient operational support for internal business partners, external customers, and potential clients.
• Authenticate clients, adhere to policies and procedures, and identify and elevate potential risk.
• Navigate multiple applications and tools to research policies, understand products and services, and resolve account issues.
• Guide consumers on HSA-related needs including filing claims, ordering debit cards, password resets, suspending lost or stolen cards, and accessing statements.
• Demonstrate commitment to an experience that improves customers’ financial lives.

Required Skills & Qualifications:

• Proficiency in call handling, documentation, and use of multiple enterprise systems.
• Strong analytical and problem-solving skills with attention to accuracy and compliance.
• Effective communication and teamwork abilities in a fast-paced service environment.
• Experience supporting financial services or health benefits accounts.

Preferred Skills:

• Knowledge of Health Savings Accounts and employer-sponsored benefit plans.
• Prior experience in a regulated contact center environment.

Schedule & Work Expectations:

• Training hours: Monday through Friday, 9:00 AM – 5:30 PM EST. Must be able to work in a virtual setting on site during training.
• Post-training shifts (EST): M–F 8:00 AM – 4:30 PM, 9:00 AM – 5:30 PM, 10:00 AM – 7:30 PM, 12:00 PM – 8:30 PM.
• Punctuality: Up to 16 hours permitted within first 90 days. Time off during training is not recommended.
• Attendance: Use the designated call-out line and communicate with supervisor and vendor. Daily attendance during training and scheduled shifts is required.
• Dress code: Professional business casual is required, including interviews.
• Cell phones: Manager will confirm designated locations and times for personal calls.
• Personal items: Do not bring blankets or similar personal items to training.

Department:

RBCC HBS – Health Benefits Solutions. This team serves consumers with Health Savings Accounts offered through employer-sponsored plans.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward: