Customer Service Representative: Lafayette, LA

American Cash Advance; Lafayette (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401K

Paid Holidays

Paid Vacations

Paid Time Off

Paid Training

Advancement Opportunity

Unlimited Earning Potential

Job summary

American Cash Advance in Lafayette, LA is seeking a Full-Time Customer Service Representative to build strong customer relationships and support daily operations on-site. You will handle inquiries, process payments, and help customers understand terms.

Experience isn’t required; training is provided. You must be 18+, eligible to work in the USA, and ready to contribute to a positive, collaborative team while supporting loan funding and customer acquisition activities.

Qualifications

• Math skills to count money and handle payments.
• Strong social and communication abilities for customer interactions.
• Problem solving to negotiate payment terms.
• Ability to use computer programs for daily transactions.
• Clerical proficiency to file, answer phones, and scan documents.
• Organizational skills to manage filing systems.

Responsibilities

• Build exceptional customer relationships and market to gain new customers.
• Review accounts for accuracy and update as needed.
• Fund loans, manage collections, and support customer acquisitions.
• Work in a positive team environment and maintain a professional office.
• Safeguard company monies and property, comply with policies and laws.
• Educate customers on contract terms and report for work on time.

Skills

Math skills

Social skills

Problem solving

Communication

Computer skills

Clerical skills

Organization

Job description

We are looking for the Best of the Best Full-Time Customer Service Representative: Lafayette, LA

Do you have a passion for helping people?

Are you always looking for a better way of doing things?

Do you embrace change and adapt well under pressure?

If you answered yes to the above questions, please continue reading.

American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staff' unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.

Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:

• Math Skills:including the ability to count money
  
• Social Skills:including the ability to engage & interact professionally
  
• Problem-Solving Skills:including the ability to negotiate payment terms
  
• Communication Skills:including the flexibility to work with different personalities
  
• Computer Skills:ability to use computer programs required to process day to day transactions
  
• Clerical Skills:including the ability to file folders, answer phones, scan and copy paperwork
  
• Organization Skills:including the ability to utilize filing systems

Other Requirements:

Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

Excellent Benefits including:

• Health Insurance (up to 80% of premiums paid by company)
  
• Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
  
• 401K
  
• Paid Holidays
  
• Paid Vacations!
• Paid All-Purpose Time Off
• Paid Training
• Advancement Opportunity!
• Unlimited Earning Potential and more!
  

For more information about American Cash Advance visit our website at www.americancashadvance.net