Customer Service Representative: Hammond, LA Hammond, LA

Kaizen Lab Inc.; Hammond (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Paid Holidays

Paid Vacations

Paid Training

Unlimited Earning Potential

Job summary

American Cash Advance is seeking a dedicated Customer Service Representative in Hammond, LA. This full-time role focuses on delivering exceptional service, building relationships with customers, and supporting loan funding, collections, and customer acquisition efforts.

Ideal candidates will have strong math, communication, and computer skills, with the ability to work in a fast-paced team environment and maintain accurate records while adhering to company policies.

Qualifications

• Basic math and money handling abilities.
• Strong communication with customers.
• Problem-solving for negotiation and payment terms.
• Professional interaction with diverse customers.
• Ability to use computer programs for day-to-day transactions.
• Filing, phones, and office organization.
• Strong organizational skills and record-keeping.

Responsibilities

• Build exceptional customer relationships and support customer onboarding.
• Market to gain new customers and promote services.
• Review accounts for accuracy and necessary updates.
• Fund loans, manage collections, and assist in customer acquisitions.

Skills

Math skills

Communication

Problem solving

Customer service

Computer skills

Organization

Tools

CRM software

Job description

Customer Service Representative: Hammond, LA

We are looking for the Best of the Best Full-Time Customer Service Representative: Hammond, LA

Do you have a passion for helping people?

Are you always looking for a better way of doing things?

Do you embrace change and adapt well under pressure?

If you answered yes to the above questions, please continue reading.

American Cash Advance has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staffs' unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L's, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.

Experience in the industry is welcome, but not necessary. You'll gain loads of experience, but before you do you should already possess the following skills:

• Math Skills ; including the ability to count money
  
• Social Skills ; including the ability to engage & interact professionally
  
• Problem-Solving Skills ; including the ability to negotiate payment terms
  
• Communication Skills ; including the flexibility to work with different personalities
  
• Computer Skills ; ability to use computer programs required to process day to day transactions
  
• Clerical Skills:including the ability to file folders, answer phones, scan and copy paperwork.
  
• Organization Skills:including the ability to utilize filing systems.

Other Requirements:

Must be 18, have a valid driver's license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

Excellent Benefits including;

• Health Insurance (up to 80% of premiums paid by company)
  
• Other insurances include, Dental, Vision, Life, Long & Short-Term Disability, and more!
  
• 401K
  
• Paid Holidays
  
• Paid Vacations!
• Paid All-Purpose Time Off
• Paid Training
• Unlimited Earning Potential and more!
  

For more information about American Cash Advance visit our website at www.americancashadvance.net